Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Denmark that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Politiet · Forbrug.dk / Forbrugerrådet Tænk · Din bankMy energy bill is wrong and the supplier won't fix it — who do I complain to?Ankenævnet på Energiområdet · Forsyningstilsynet · Forbrug.dkI got a fake bank or payment message and clicked — who do I call?Your bank · Politiet · Det finansielle ankenævnMy bank blocked my account and will not say why — who do I contact?Your bank · Det finansielle ankenævn · FinanstilsynetI received an invoice for something I never ordered — what do I do?Forbrug.dk · Politiet · Retshjælp / fri proces (Civilstyrelsen)My bank card is lost or stolen — how do I block it and who do I tell?Your bank · Politiet · Det finansielle ankenævnA debt collector is chasing me for money I do not owe — who helps?Forbrug.dk · Gældsrådgivning (Forbrugerrådet Tænk, Settlement) / Gældsstyrelsen · RettenI have debts I cannot pay — where do I get free help?Gældsrådgivning (Forbrugerrådet Tænk, Settlement) / Gældsstyrelsen · Kommunen · Retshjælp / fri proces (Civilstyrelsen)They will not let me cancel my subscription — who helps?Forbrug.dk · Forbruger Europa · Center for Klageløsning / ForbrugerklagenævnetI got a tax demand or enforcement notice I think is wrong — who do I contact?Skattestyrelsen · Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen)They want a benefit or allowance paid back — can I object?Udbetaling Danmark / Ankestyrelsen · Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen)I think I am in a crypto investment scam — what do I do?Finanstilsynet · Politiet · OfferrådgivningenSomeone I met online is asking me for money — is it a scam, and who do I tell?Politiet · Offerrådgivningen · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Det finansielle ankenævn · Finanstilsynet · Forbrug.dkMy insurer refuses to pay my claim — who decides?Ankenævnet for Forsikring · Finanstilsynet · Forbrug.dk
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Huslejenævnet i din kommune · Lejernes LO · RettenThe neighbours make noise every night — who do I call?Politiet · Udlejer / boligforening · Kommunens miljøafdelingMy landlord ignores my repair request — who do I contact?Huslejenævnet i din kommune · Lejernes LO · KommunenThere is mould or damp in my rental — who do I report it to?Huslejenævnet i din kommune · Kommunen · Lejernes LOMy rent increase seems too high — can I object, and to whom?Huslejenævnet i din kommune · Lejernes LO · Retshjælp / fri proces (Civilstyrelsen)My landlord gave me notice to leave — is it valid, and who helps?Lejernes LO · Huslejenævnet i din kommune · Retshjælp / fri proces (Civilstyrelsen)I paid a deposit for a flat that does not exist — who do I contact?Politiet · Your bank · Forbrug.dkThe letting agent charged me a fee — is that allowed, and who checks?Forbrug.dk · Lejernes LO · Huslejenævnet i din kommuneThe service charges or owners' association bills seem wrong — who do I contact?Konfliktråd / retsmægling / nabomægling · Lejernes LO · RettenA dispute with my neighbour is getting out of hand — who can help?Konfliktråd / retsmægling / nabomægling · Kommunen · PolitietThere is a water leak or pipe burst — who do I call?Huslejenævnet i din kommune · Ankenævnet for Forsikring · KommunenRats, cockroaches or bedbugs — who do I report an infestation to?Kommunen · Huslejenævnet i din kommune · Lejernes LO
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?Forbrug.dk · Forbruger Europa · Center for Klageløsning / ForbrugerklagenævnetMy parcel never arrived — who do I complain to?Forbrug.dk · Forbruger Europa · Center for KlageløsningMy phone or internet provider overcharges or will not fix the line — who decides?Teleankenævnet · Forbrug.dk · Center for Klageløsning / ForbrugerklagenævnetThe webshop went bankrupt before delivering — do I get my money back?Your bank · Forbrug.dk · RettenThe hotel or holiday rental was not as booked — who do I complain to?Forbrug.dk · Forbruger Europa · Center for Klageløsning / ForbrugerklagenævnetThe garage overcharged or did not fix my car — who helps?Forbrug.dk · Center for Klageløsning / Forbrugerklagenævnet · RettenI got sick from a restaurant or a product — who do I report it to?Fødevarestyrelsen · Kommunen · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Din fagforening (FH, Akademikerne) · Fogedretten · Lønmodtagernes GarantifondI was dismissed and I think it is unfair — who do I contact, and how fast?Fogedretten · Arbejdstilsynet / Fagforeningen · Byretten / Afskedigelsesnævnet (via fagforening)My client will not pay my invoice — what can I do as a freelancer?Retten · Konfliktråd / retsmægling / nabomægling · Retshjælp / fri proces (Civilstyrelsen)I am on sick leave and my employer pressures me to work or return — what are my rights?Arbejdstilsynet / Fagforeningen · Fogedretten · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Ligebehandlingsnævnet / Institut for Menneskerettigheder · Fogedretten · Arbejdstilsynet / FagforeningenHow do I apply for unemployment benefit, and who helps if it is refused?Jobcentret + din a-kasse · Udbetaling Danmark / Ankestyrelsen · FogedrettenAm I owed severance pay, and who enforces it?Fogedretten · Byretten / Afskedigelsesnævnet (via fagforening) · Retshjælp / fri proces (Civilstyrelsen)My wages are being garnished — what are my rights?Gældsrådgivning (Forbrugerrådet Tænk, Settlement) / Gældsstyrelsen · Retten · Retshjælp / fri proces (Civilstyrelsen)I am being bullied or harassed at work — who do I report it to?Arbejdstilsynet / Fagforeningen · Fogedretten · Ligebehandlingsnævnet / Institut for MenneskerettighederI work without a written contract or off the books — what are my rights?Arbejdstilsynet / Fagforeningen · Fogedretten · Udbetaling Danmark / AnkestyrelsenI had an accident at work — who do I report it to, and what am I owed?Arbejdsmarkedets Erhvervssikring (AES) · Arbejdstilsynet / Fagforeningen · Fogedretten
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Politiet · Datatilsynet · Your bankI am being harassed, bullied or threatened online — who do I report it to?Politiet · Offerrådgivningen · BørneTelefonenA message from my "child" with a new number asked for money — is it a scam?Your bank · Politiet · Forbrug.dkI smell gas — who do I call?Evida · 112 · KommunenI suspect an animal is being neglected or abused — who do I report it to?Dyrenes Beskyttelse · Politiet · KommunenMy phone or laptop was stolen — what do I do in the first hour?Politiet · Your bank · TeleankenævnetSomeone used my digital ID or government login — who do I contact?MitID support · Politiet · DatatilsynetI want to report a crime without giving my name — where?Politiet · Kommunen · OfferrådgivningenI keep getting unwanted sales calls — how do I stop them, and who enforces it?Robinsonlisten (CPR-registret) · Datatilsynet · TeleankenævnetI am experiencing violence at home — where do I get help now?Lev Uden Vold · Politiet · OfferrådgivningenSomeone is stalking me — following, messaging, showing up — who do I contact?Politiet · Offerrådgivningen · Lev Uden VoldI have experienced sexual violence — where can I go, right now?Center for Seksuelle Overgreb (Rigshospitalet m.fl.) · Politiet · OfferrådgivningenMy home was broken into — what do I do first, and who do I contact?Politiet · Ankenævnet for Forsikring · OfferrådgivningenA family member is missing — do I have to wait 24 hours before reporting?Politiet · Politiet 114 / 116 000 · OfferrådgivningenI was attacked or threatened because of who I am — who do I report it to?Politiet · Ligebehandlingsnævnet / Institut for Menneskerettigheder · OfferrådgivningenI was the victim of a crime — what help and compensation can I get?Offerrådgivningen · Politiet · Retshjælp / fri proces (Civilstyrelsen)
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Styrelsen for Patientklager · Styrelsen for Patientsikkerhed · PatienterstatningenI cannot find a family doctor who takes new patients — who helps?Regionen / borger.dk · Styrelsen for Patientklager · KommunenI am worried a child is being abused or neglected — who do I tell?Kommunen · BørneTelefonen · PolitietMy application for care, home help or disability support was refused — can I object?Kommunen · Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen)The waiting list for mental health care is too long — what are my options?Livslinien · Regionen / borger.dk · Your family doctor (GP)I care for a family member — what support can I get, and where?Kommunen · Regionen / borger.dk · Udbetaling Danmark / AnkestyrelsenA medical error caused lasting harm — how do I claim compensation?Patienterstatningen · Styrelsen for Patientklager · Retshjælp / fri proces (Civilstyrelsen)I have a complaint about my dentist — bad work, overcharging — who decides?Styrelsen for Patientklager · Regionen / borger.dk · Forbrug.dk
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Politiet · DFIM · Ankenævnet for ForsikringMy bike was stolen — what is the procedure?Politiet · Politiets hittegods / DSB hittegods · KommunenMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · Forbrug.dk · Ankenævnet for Bus, Tog og MetroMy car has been towed — where is it, and how do I get it back?Kommunen · Politiet · Folketingets OmbudsmandMy train was delayed or cancelled — how do I get money back?Your railway operator · Ankenævnet for Bus, Tog og Metro · Forbruger EuropaMy car broke down on the road — who do I call?FDM vejhjælp / SOS Dansk Autohjælp · 112 · Færdselsstyrelsen / MotorstyrelsenMy car failed the periodic inspection and I think it is wrong — can I contest it?Færdselsstyrelsen / Motorstyrelsen · Forbrug.dk · RettenI got a parking fine I think is wrong — how do I appeal?Kommunen · Politiet · RettenI received a speeding or traffic fine — including one from another EU country — what can I do?Politiet · Færdselsstyrelsen / Motorstyrelsen · Retshjælp / fri proces (Civilstyrelsen)A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Kommunen · Forbrug.dk · Politiet
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Trafikstyrelsen · Retten · Forbrug.dkMy luggage is lost, delayed or damaged — who pays?Trafikstyrelsen · Forbruger Europa · Ankenævnet for ForsikringMy package holiday went wrong or the organiser collapsed — what am I entitled to?Forbrug.dk · Forbruger Europa · Rejsegarantifonden
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Udenrigsministeriet · Notaren ved byretten / skifteretten (dødsbo) · Udenrigsministeriets BorgerserviceI just moved here — how do I get the national ID / tax / social-security number?Borgerservice · Skattestyrelsen · Udlændingestyrelsen / SIRI / IndfødsretskontoretHow do I get my foreign diploma recognised?Uddannelses- og Forskningsstyrelsen · Udenrigsministeriet · Udlændingestyrelsen / SIRI / IndfødsretskontoretMy residence-permit application is taking too long — can I do anything?Udlændingestyrelsen / SIRI / Indfødsretskontoret · Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen)I lost my passport, ID card or driving licence in the country — what now?Politiet · Borgerservice · Your bankA relative died — what do I have to arrange, and who helps?Notaren ved byretten / skifteretten (dødsbo) · Retten · SkattestyrelsenI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Borgerservice · Kommunen · MitID supportHow do I apply for citizenship, and who helps with the application?Udlændingestyrelsen / SIRI / Indfødsretskontoret · Borgerservice · Retshjælp / fri proces (Civilstyrelsen)I moved — how and where do I register my new address?Borgerservice · Kommunen · SkattestyrelsenSomeone I do not know is registered at my address — how do I remove them?Borgerservice · Kommunen · PolitietI am moving abroad — what do I have to deregister and arrange?Borgerservice · Skattestyrelsen · Udbetaling Danmark / Ankestyrelsen
📩 Government 7
How do I object to a decision by a government body?Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen) · Byretten (forvaltningssager) / AnkestyrelsenA streetlight, road or pavement is broken — who do I report it to?Kommunen · Your grid operator · Folketingets OmbudsmandSomeone dumped waste or is polluting — who do I report it to?Kommunen · Politiet · Miljøstyrelsen / kommunens miljøafdelingThe power is out — who do I call, and can I claim for the damage?Your grid operator · Forsyningstilsynet · KommunenMy neighbour is building without a permit or breaking the rules — who checks?Kommunen · Byretten (forvaltningssager) / Ankestyrelsen · Retshjælp / fri proces (Civilstyrelsen)A public body treated me unfairly — how do I complain to the ombudsman?Folketingets Ombudsmand · Retshjælp / fri proces (Civilstyrelsen) · Byretten (forvaltningssager) / AnkestyrelsenHow do I request documents or information from a public body?Myndigheden → Ankestyrelsen / Ombudsmanden (aktindsigt) · Folketingets Ombudsmand · Byretten (forvaltningssager) / Ankestyrelsen
🛂 Abroad 3
I lost my passport abroad — how do I get home?Udenrigsministeriets Borgerservice · Politiet · Ankenævnet for ForsikringSomeone I know has been arrested abroad — what can be done?Udenrigsministeriets Borgerservice · Retshjælp / fri proces (Civilstyrelsen) · OfferrådgivningenI am in trouble abroad — when and how do I call consular help?Udenrigsministeriets Borgerservice · 112 · Ankenævnet for Forsikring
🐕 Lost & found 3
My pet is missing — where do I report it?Dansk Hunderegister / Det Danske Katteregister · Dyrenes Beskyttelse · KommunenI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · Center for Klageløsning · DatatilsynetI lost something on the train, in a taxi or in town — where do I look?Politiets hittegods / DSB hittegods · Your public transport operator · Politiet
Your tools for Denmark
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · DenmarkElectricity & gasThe rules that protect you as an electricity and gas customer in Denmark, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.