Burglary — Policija · Lithuania

Direct answer

Do not touch anything until the police have been — fingerprints and traces matter. Report to Policija — pranešimas (112) immediately; they come to the scene for a burglary, and the report number is the key to the insurance claim. Then call Lietuvos bankas — ginčai dėl draudimo (8 800 50 500) — your contents insurer — within their deadline (often 24–72 hours), with a first list of what is missing. Cards, phones, documents stolen? Block them the same hour (see the card and device pages). Pagalbos nukentėjusiems nuo nusikalstamų veikų tarnyba / 116 006 (116 006) helps with the shock and the practical side; a burglary is not "just property".

Call firstPolicija — pranešimas

Report toLietuvos bankas — ginčai dėl draudimo

If that failsPagalbos nukentėjusiems nuo nusikalstamų veikų tarnyba / 116 006

🗣️ What to say

"My home at [address] was broken into between [time] and [time] on [date]. Entry through [door/window]. Missing so far: [items]. I have not touched anything. Please send someone and give me the case number for my insurer."

🪜 Step by step

Out, then policeIf you think someone is still inside, leave and call from outside. Otherwise call from the door without walking through.
Do not tidyPhotograph everything as it is, before the police and before you touch it.
List what is missingStart now, keep adding for days. Serial numbers, photos, receipts, the app history of devices.
Insurer within the deadlineReport, then send the list and the police number. Emergency repairs to the door are usually covered — keep invoices.
Block and changeCards, phone, keys (change the locks if keys were taken), passwords on any device stolen.

📇 All contacts

Policija — pranešimasReport online (ePolicija) or at a stationAlways — the basis for bank, insurer and platform📞 112 🔗 www.epolicija.lt

Lietuvos bankas — ginčai dėl draudimoDispute resolution with insurersAfter the insurer's refusal📞 8 800 50 500 🔗 www.lb.lt/lt/vartotojams

Pagalbos nukentėjusiems nuo nusikalstamų veikų tarnyba / 116 006Free victim support, state compensationAfter any crime📞 116 006 🔗 tm.lrv.lt/lt/veiklos-sritys/pagalba-nukentejusiems-nuo-nusikalstamu-veiku

Savivaldybė — viešosios tvarkos skyriusNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.lsa.lt

❓ Frequently asked

The police will not come

For a burglary they should; insist, or file online and ask for a scene visit. Without a report there is no insurance claim.

No insurance — what now?

Victim compensation funds cover violent crime rather than property in most countries, but Pagalbos nukentėjusiems nuo nusikalstamų veikų tarnyba / 116 006 knows the exceptions and emergency help.

I am a tenant — who pays the door?

The landlord repairs the building (door, window); your contents insurance covers your things. Tell the landlord the same day in writing.

📎 Sources

Last checked: 2026-09-26

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🏚️ My home was broken into — what do I do first, and who do I contact?