I lost my passport abroad — how do I get home?

Direct answer

Report the loss or theft to the local police — the report is what the consulate and the insurer need — then contact МВнР — Ситуационен център (консулска помощ) (02 948 24 04), the consular emergency line of Bulgaria: the nearest embassy or consulate issues an emergency travel document within a day or two, on presentation of the report, a photo, another ID or proof of nationality, and a fee. No embassy nearby? Any other EU country's embassy must help EU citizens. Travel insurance — Секторна помирителна комисия — застраховане (КЗП) / КФН (0700 111 22) if it refuses — covers the extra costs.

Call firstМВнР — Ситуационен център (консулска помощ)

Report toМВР — сигнал

If that failsСекторна помирителна комисия — застраховане (КЗП) / КФН

🗣️ What to say

"I am a citizen of Bulgaria in [city, country]. My passport was [lost / stolen] on [date]; police report [number]. I am travelling on [date] and need an emergency travel document. Which consulate is nearest, what do you need, and can I book an appointment?"

🪜 Step by step

Police reportLocal police station; ask for a copy in English if possible.
Consular line: МВнР — Ситуационен център (консулска помощ)24/7 in most countries. They tell you the nearest post and what to bring.
Emergency documentPhotos (any photo shop), the report, a copy of the old passport if you have one, fee. Valid for the trip home only.
No embassy of BulgariaAny other EU member state's consulate is obliged to help EU citizens on the same terms.
Insurance and airlineKeep receipts; tell the airline you will travel on an emergency document — some routes need a visa check.

📇 All contacts

МВнР — Ситуационен център (консулска помощ)Consular assistance, emergencies abroad, 24/7In an emergency abroad📞 02 948 24 04 🔗 www.mfa.bg/bg/situationcenter

МВР — сигналReport online or at a stationAlways — the basis for bank, insurer and platform📞 112 🔗 www.mvr.bg/signali

Секторна помирителна комисия — застраховане (КЗП) / КФНDisputes with insurersAfter the insurer's refusal📞 0700 111 22 🔗 kzp.bg/pomiritelni-komisii

Община — ГРАО / ЕСГРАОНAddress registration, personal number, certificatesWithin 30 days of moving🔗 www.grao.bg

❓ Frequently asked

Can I fly home with just the police report?

No; you need an emergency document or a temporary passport. Within Schengen a national ID card also works if you have one.

My residence permit was in the passport

Tell МВнР — Ситуационен център (консулска помощ) and the immigration authority at home; you may need a return visa. Start the same day.

Children's passports

Same procedure; both parents' consent may be required for a minor's emergency document.

📎 Sources

Last checked: 2026-09-26

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🛂 I lost my passport abroad — how do I get home?