Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Bulgaria, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Bulgaria?Return an online orderI returned my order but got no refund: what now in Bulgaria?Refund not receivedMy purchase is faulty: what are my rights in Bulgaria?Faulty goodsMy online order never arrived: what now in Bulgaria?Order not deliveredMy parcel arrived damaged: what can I ask for in Bulgaria?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Комисия за защита на потребителите (КЗП)National consumer authority; explains your rights and takes complaints and reports.📞 0700 111 22 🔗 kzp.bg
Европейски потребителски център БългарияFree help with disputes with traders in another EU country, Iceland or Norway.🔗 ecc.bg
Общи помирителни комисии към КЗПFree out-of-court conciliation of disputes about goods and services, including tourism.🔗 kzp.bg
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Bulgaria
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