Phone & internet · Bulgaria

Phone & internet in Bulgaria: your rights

The rules that protect you as a phone and internet customer in Bulgaria, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Bulgaria?Switching provider 📲Can I keep my phone number when I switch provider in Bulgaria?Keep your number 📅How long can a phone or internet contract last in Bulgaria, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Bulgaria?Price rise 🐢My internet is slower than promised: what can I do in Bulgaria?Slow internet 📦I am moving house: what happens to my internet contract in Bulgaria?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Bulgaria?Roaming in Europe ✈️Travelling outside the EU with a plan from Bulgaria: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Bulgaria?Your own router 📝What must I get before I sign a phone or internet contract in Bulgaria, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Bulgaria?Free dispute resolution 📵My phone or internet is down: do I get compensation in Bulgaria?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Bulgaria?Affordable internet

Everything at a glance

Telecom regulator

Комисия за регулиране на съобщенията (КРС)

Bulgaria's regulator for electronic communications and post. Its experts advise consumers with problems with operators on a hotline; it takes written complaints and runs the free nettest speed tool and an official tariff comparison tool.

📞 02 949 27 23 🔗 crc.bg

Official source: crc.bg · Checked 2026-10-14

Free dispute resolution

Секторна помирителна комисия за разглеждане на спорове в областта на електронните съобщения (към КЗП) · free

What to do first: Complain to your provider first and try to settle the dispute directly; you confirm this in the application. Then apply to KZP online through its portal (registration needed), by post, by fax or at a KZP office.

Time limit: KZP's conciliation pages publish no filing deadline. By law, an ADR body may refuse a case as late only if its rules set a time limit, which cannot be shorter than one year from your complaint to the provider (art. 181г ЗЗП).

🔗 kzp.bg

Official source: kzp.bg · Checked 2026-10-14

Compare offers official

Инструмент за сравнение на тарифи на електронни съобщителни услуги (КРС)

🔗 comparetool.crc.bg

Official source: crc.bg · Checked 2026-10-14

Official speed test official

Механизъм за измерване и наблюдение на параметрите за качество на услугата за достъп до интернет (КРС)

The Electronic Communications Act has CRC approve a monitoring mechanism for Article 4(4) of the EU Open Internet Regulation, the rule on proving that your speed falls short of the contract. Save your nettest results and attach them to your complaint.

🔗 nettest.crc.bg

Official source: damtn.government.bg · Checked 2026-10-14

Consumer organisation

Комисия за защита на потребителите (КЗП)

🔗 kzp.bg

The law

Закон за електронните съобщения (ЗЕС)

This law puts the EU rules on phone and internet services into national law.

🔗 damtn.government.bg

Checked: 2026-10-14

🔗 Also on FFCheck

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