My bike was stolen — what is the procedure?

Direct answer

Report it to МВР — сигнал (112) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check Бюро „Намерени вещи“ (общината) / Столичен електротранспорт, БДЖ (sofia.bg), the bike register or lost-property route for Bulgaria: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Община — инспекторат / ГРАО (namrb.org).

Call firstМВР — сигнал

Report toБюро „Намерени вещи“ (общината) / Столичен електротранспорт, БДЖ

If that failsОбщина — инспекторат / ГРАО

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
Report to МВР — сигналOnline, ten minutes. Case number for insurance and for the register.
Register: Бюро „Намерени вещи“ (общината) / Столичен електротранспорт, БДЖMark it stolen in the national register; check it weekly and second-hand sites.
InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

МВР — сигналReport online or at a stationAlways — the basis for bank, insurer and platform📞 112 🔗 www.mvr.bg/signali

Бюро „Намерени вещи“ (общината) / Столичен електротранспорт, БДЖLost and foundLost or found item, recovered stolen bike🔗 www.sofia.bg

Община — инспекторат / ГРАОNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.namrb.org

Секторна помирителна комисия — застраховане (КЗП) / КФНDisputes with insurersAfter the insurer's refusal📞 0700 111 22 🔗 kzp.bg/pomiritelni-komisii

Помирителна комисия за платежни спорове (КЗП) / БНБFree dispute resolution with banks and payment institutionsAfter complaining to the bank without a solution📞 0700 111 22 🔗 kzp.bg/pomiritelni-komisii

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

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🚲 My bike was stolen — what is the procedure?