Taxi overcharged — Kohalik omavalitsus · Estonia

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Kohalik omavalitsus — linnavalitsus / vallavalitsus (eesti.ee) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. TTJA — tarbijakaitse (620 1707) helps recover an overcharge; threats, assault or a driver who would not let you out: Politsei- ja Piirivalveamet — teade (112).

Call firstKohalik omavalitsus — linnavalitsus / vallavalitsus

Report toTTJA — tarbijakaitse

If that failsPolitsei- ja Piirivalveamet — teade

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
Licensed taxi: Kohalik omavalitsus — linnavalitsus / vallavalitsusOnline form with the licence number; authorities track complaints per licence.
Money: TTJA — tarbijakaitseThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
Safety: Politsei- ja Piirivalveamet — teadeReport assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Kohalik omavalitsus — linnavalitsus / vallavalitsusNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.eesti.ee

TTJA — tarbijakaitseAdvice, supervision, orders to tradersWhen the shop refuses📞 620 1707 🔗 ttja.ee/eraklient/tarbijakaitse

Politsei- ja Piirivalveamet — teadeCrime report online or at a stationAlways — the basis for bank, insurer and platform📞 112 🔗 www.politsei.ee/et/juhend/kuriteoteate-esitamine

Transpordiamet — sõidukid ja tehnoülevaatusRegistration, inspection, objectionsFor inspection appeals and vehicle data📞 620 1200 🔗 www.transpordiamet.ee

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“taxi complaint Estonia”
“taxi overcharged refund”
“report taxi driver licence”
“ride hailing complaint refund”
“taxi refused card payment”

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🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?