They will not let me cancel my subscription

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Kuluttajaneuvonta (KKV) (029 505 3050) is the consumer body for Finland and takes complaints about subscription traps; for a company in another EU country, Euroopan kuluttajakeskus Suomi (ecc.fi) helps free of charge. The last step is Kuluttajariitalautakunta (kuluttajariita.fi).

Call firstKuluttajaneuvonta (KKV)

Report toEuroopan kuluttajakeskus Suomi

If that failsKuluttajariitalautakunta

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
Complain to Kuluttajaneuvonta (KKV)Attach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
Cross-border or stubborn: Euroopan kuluttajakeskus Suomi, then KuluttajariitalautakuntaECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Kuluttajaneuvonta (KKV)Advice and mediation with the seller, freeWhen the shop refuses📞 029 505 3050 🔗 www.kkv.fi/kuluttajaneuvonta

Euroopan kuluttajakeskus SuomiFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland🔗 www.ecc.fi

KuluttajariitalautakuntaA recommendation that companies almost always followAfter consumer advice🔗 www.kuluttajariita.fi

Käräjäoikeus — summaarinen haasteUndisputed debt claim without a lawyerIf the recommendation is ignored🔗 oikeus.fi/tuomioistuimet

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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🧭 Is this still correct?

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