My landlord ignores my repair request — who do I contact?

Direct answer

The landlord must keep the home in usable condition: heating, water, electricity, a roof that does not leak. Write a dated repair request with a deadline (two weeks is normal, 24 hours for no heating in winter) — the letter is what every next step is built on. Then Békéltető testület (megyei) (bekeltetes.hu) is the body for tenancy disputes in Hungary, cheap or free and without a lawyer. Fogyasztóvédelmi tanácsadó irodák (fogyasztovedelem.kormany.hu) advises on rent reduction and repair-and-deduct. For dangers to health — no heating, no water, electrical hazards — Kormányhivatal — népegészségügyi osztály (kormanyhivatal.hu) can inspect and order the landlord to act.

Call firstBékéltető testület (megyei)

Report toFogyasztóvédelmi tanácsadó irodák

If that failsKormányhivatal — népegészségügyi osztály

🗣️ What to say

"Since [date] the [heating / boiler / roof / …] at [address] is [defect]. I asked you on [date] with no result. Please repair it by [deadline]. If not, I will reduce the rent proportionally from [date] and refer the matter to Békéltető testület (megyei)."

🪜 Step by step

Write, dated, with photosEmail or letter with the defect, the date it started, photos and a deadline. Keep proof of sending.
Know the remediesRent reduction from the day of the report in most countries; repair yourself and deduct after a written warning; the tenancy board for anything bigger.
Health or safety at risk? Kormányhivatal — népegészségügyi osztályThe municipal inspection can order works and fine a landlord who leaves a home unfit.
Go to Békéltető testület (megyei)Free or low-fee, no lawyer. Bring the letters and photos. Decisions bind the landlord.
Do not stop paying rent outrightReduce proportionally and say why in writing; a full stop can become grounds for eviction.

📇 All contacts

Békéltető testület (megyei)Free dispute resolution, tenancy cases includedWhen the demand did not work🔗 bekeltetes.hu

Fogyasztóvédelmi tanácsadó irodákFree legal advice, template lettersBefore you write, on deductions and deadlines🔗 fogyasztovedelem.kormany.hu

Kormányhivatal — népegészségügyi osztályHousing hygiene, mould, pests, noiseWhen health is at risk at home🔗 www.kormanyhivatal.hu

Önkormányzat — jegyző / ügyfélszolgálatNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 magyarorszag.hu

Jogi Segítségnyújtó Szolgálat (kormányhivatal)Free legal advice and legal aid for those in needWhen you cannot afford a lawyer🔗 igazsagugyiinformaciok.kormany.hu/jogi-segitsegnyujtas

❓ Frequently asked

Can I fix it and deduct the cost?

In most countries yes, after a written notice with a reasonable deadline, for necessary repairs, at a reasonable price. Keep the invoices. Check with Fogyasztóvédelmi tanácsadó irodák first for your country's rule.

How much rent reduction?

Proportional to the loss of use: a broken boiler in winter can justify 20–50 %, a dripping tap almost nothing. Fogyasztóvédelmi tanácsadó irodák has tables from past decisions.

The landlord threatens to evict me for complaining

Retaliatory eviction is not a valid ground anywhere in the EU. Keep everything in writing and tell Fogyasztóvédelmi tanácsadó irodák.

📎 Sources

Last checked: 2026-09-26

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🔧 My landlord ignores my repair request — who do I contact?