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Papers · Croatia
Updated September 2026

👥 Someone I do not know is registered at my address — how do I remove them?

Direct answer

It happens more than you would think: a previous tenant who never deregistered, or a fraudster using your address. It can affect your benefits, taxes and mail, so act. Ask Policijska uprava — prebivalište / matični ured / OIB (Porezna) (mup.gov.hr) — the population registry — to start an address investigation: you declare that the person does not live there, they check, and the entry is corrected or moved to "unknown". Grad / općina — komunalno redarstvo (udruga-gradova.hr) is the desk for it in many municipalities. If mail arrives suggesting fraud (loans, orders, court letters in their name), Policija — prijava (192) takes the report.

Call firstPolicijska uprava — prebivalište / matični ured / OIB (Porezna)
Report toGrad / općina — komunalno redarstvo
If that failsPolicija — prijava

🗣️ What to say

"[Name], unknown to me, appears to be registered at my address [address]. I am the [tenant/owner] and live here [alone / with …]. This person does not live here and never has / left on [date]. I ask you to investigate and correct the register, and to confirm when it is done."

🪜 Step by step

  1. Check your registrationOnline with your digital ID: who is registered at the address. Screenshot it.
  2. Request the investigation: Policijska uprava — prebivalište / matični ured / OIB (Porezna)Written declaration; some municipalities have a form. Mention benefits or tax effects for priority.
  3. Return their mail"Not at this address" on the envelope, back in the box. Do not open it.
  4. Fraud signs: Policija — prijavaDebt letters, parcels, court notices in their name — report, and keep copies.
  5. ConfirmationAsk for written confirmation of the correction; benefit and tax agencies use the register date.

📇 All contacts

Policijska uprava — prebivalište / matični ured / OIB (Porezna)Residence registration, OIB, extractsWithin 15 days of moving🔗 mup.gov.hr/gradjani-281562/prebivaliste-boraviste-i-privremeni-odlazak/281608
Grad / općina — komunalno redarstvoNuisances, roads, waste, lost propertyFor anything the municipality handles🔗 www.udruga-gradova.hr
Policija — prijavaCriminal complaint online or at a stationAlways — the basis for bank, insurer and platform📞 192🔗 policija.gov.hr/prijava-kaznenog-djela
Pučki pravobraniteljComplaints about public bodies, freeWhen the authority does not answer or acts unfairly📞 01 4851 855🔗 www.ombudsman.hr

❓ Frequently asked

Does it affect my benefits?

It can — a "household" of two changes calculations. Tell the benefit agency in writing that the person does not live there and that an investigation is running.

A former flatmate will not deregister

The same investigation route. Their new address is their problem; the register can set them to "departed, unknown".

Someone used my address for a company

Report to the company register as well; a registered office at your home without consent can be removed.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “unknown person registered at my address Croatia”
  • “remove someone from my address registry”
  • “address investigation municipality”
  • “former tenant still registered”
  • “address fraud report”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🚚Register your address→📑Registry extract→📜Apostille→🔢National ID number→

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