My application for care, home help or disability support was refused — can I object?
Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Hrvatski zavod za socijalni rad (područni ured) (zavod-socijalni-rad.gov.hr), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Pučki pravobranitelj (01 4851 855) takes complaints about the procedure and unreasonable delays; Besplatna pravna pomoć (upravni odjel županije) / pravne klinike (pravosudje.gov.hr) helps with the objection and represents you at the social court, which is free in most countries.
🗣️ What to say
"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."
🪜 Step by step
- Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
- Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
- Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
- Object to Hrvatski zavod za socijalni rad (područni ured)Point by point against the assessment. Ask for a new assessment by a different assessor if possible.
- Escalate: Pučki pravobranitelj, then Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeThe ombudsman for the procedure; legal aid for the appeal to the social court.
📇 All contacts
❓ Frequently asked
Can I get help while I wait?
Ask for interim or emergency support in the objection; many services grant it when the need is obvious.
They say a family member can do it
Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.
How long does an appeal take?
Months. Which is why the interim request and the medical evidence go in at the start.
📎 Sources
- Hrvatski zavod za socijalni rad (područni ured) →
- Pučki pravobranitelj →
- Besplatna pravna pomoć (upravni odjel županije) / pravne klinike →
- Upravni sud →
🔎 Common searches
Recognise your own search? The answer above covers all of these.
- “care assessment refused appeal Croatia”
- “disability support application rejected”
- “home care refused objection”
- “social services decision appeal”
- “care needs assessment report”
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.