My bike was stolen — what is the procedure?

Direct answer

Report it to Policija — prijava (192) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check Ured za izgubljene stvari (grad) / ZET, HŽ (zagreb.hr), the bike register or lost-property route for Croatia: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Grad / općina — komunalno redarstvo (udruga-gradova.hr).

Call firstPolicija — prijava

Report toUred za izgubljene stvari (grad) / ZET, HŽ

If that failsGrad / općina — komunalno redarstvo

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
Report to Policija — prijavaOnline, ten minutes. Case number for insurance and for the register.
Register: Ured za izgubljene stvari (grad) / ZET, HŽMark it stolen in the national register; check it weekly and second-hand sites.
InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Policija — prijavaCriminal complaint online or at a stationAlways — the basis for bank, insurer and platform📞 192 🔗 policija.gov.hr/prijava-kaznenog-djela

Ured za izgubljene stvari (grad) / ZET, HŽLost and foundItem lost in town or on transport🔗 www.zagreb.hr

Grad / općina — komunalno redarstvoNuisances, roads, waste, lost propertyFor anything the municipality handles🔗 www.udruga-gradova.hr

Pravobraniteljstvo za osiguranje (HUO) / HANFAComplaints against insurers, mediationAfter the insurer's refusal📞 01 4696 600 🔗 www.huo.hr

Centar za mirenje HGK — financijske usluge / HNB pritužbeMediation with banks; the central bank takes consumer complaintsAfter complaining to the bank without a solution📞 01 4564 555 🔗 www.hnb.hr/potrosaci

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

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🚲 My bike was stolen — what is the procedure?