Train delay refund — Autoriteti Rregullator Hekurudhor

Direct answer

EU rail passenger rights: 25 % of the ticket back from 60 minutes' delay, 50 % from 120 minutes, plus meals and, if stranded overnight, a hotel — in cash or transfer, not only vouchers, if you ask. Claim from Your railway operator — the operator — within its deadline, with the ticket and the train number. If the operator refuses or does not answer, Autoriteti Rregullator Hekurudhor / ATRAKO — të drejtat e pasagjerëve (infrastruktura.gov.al) — the rail passenger body for Albania — decides; for cross-border trains, Qendra Evropiane e Konsumatorit (vendi i shitësit) (eccnet.eu) helps for free.

Call firstYour railway operator

Report toAutoriteti Rregullator Hekurudhor / ATRAKO — të drejtat e pasagjerëve

If that failsQendra Evropiane e Konsumatorit (vendi i shitësit)

🗣️ What to say

"Train [number] on [date] from [A] to [B] arrived [minutes] late / was cancelled. Ticket [number/attached]. Under Regulation (EU) 2021/782 I claim [25/50] % of the fare, [amount], in cash to [account], plus [meal / hotel / taxi] costs of [amount], receipts attached."

🪜 Step by step

Keep the proofTicket, the delay confirmation (ask the conductor or the app), receipts for food, taxi, hotel.
Claim from the operatorOnline form; deadline often 1–3 months. Say "cash" — vouchers are optional for you.
Missed connectionSame ticket through to destination: the delay at the final station counts, and you can take the next train.
Refusal or silence: Autoriteti Rregullator Hekurudhor / ATRAKO — të drejtat e pasagjerëveThe national enforcement body decides; free.
Season ticketsPro-rata compensation schemes exist for repeated delays; ask the operator for its scheme.

📇 All contacts

Your railway operatorDelay refunds and compensation claims, online formWithin the operator's claim window, often 1–3 months

Autoriteti Rregullator Hekurudhor / ATRAKO — të drejtat e pasagjerëvePassenger rights (rail and bus)When the operator does not pay🔗 www.infrastruktura.gov.al

Qendra Evropiane e Konsumatorit (vendi i shitësit)For EU sellers, contact the centre of the seller's countrySeller in an EU country🔗 www.eccnet.eu

Komisioni për Mbrojtjen e Konsumatorëve (KMK)Complaints, inspections, sanctions against tradersWhen the shop refuses📞 +355 4 222 8181 🔗 kmk.gov.al/ankesa

❓ Frequently asked

The delay was "force majeure"

Since 2023 operators can refuse compensation for extreme weather, sabotage or health crises — not for staff shortages or technical failures. Ask which and contest.

I bought two separate tickets

Then the missed connection is your risk unless sold together as a through journey. Buy through tickets where possible.

Regional or commuter train?

Countries may exempt some local services from compensation; the operator's own scheme still applies. Autoriteti Rregullator Hekurudhor / ATRAKO — të drejtat e pasagjerëve knows the exemption list.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“train delay compensation Albania”
“train cancelled refund rights”
“rail passenger rights complaint Albania”
“missed connection train compensation”
“train delay 60 minutes refund”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

Your tools for Albania

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · AlbaniaElectricity & gasThe rules that protect you as an electricity and gas customer in Albania, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.

🚆 My train was delayed or cancelled — how do I get money back?