My landlord ignores my repair request — who do I contact?

Direct answer

The landlord must keep the home in usable condition: heating, water, electricity, a roof that does not leak. Write a dated repair request with a deadline (two weeks is normal, 24 hours for no heating in winter) — the letter is what every next step is built on. Then ANPC — Autoritatea Națională pentru Protecția Consumatorilor (021 9551) is the body for tenancy disputes in Romania, cheap or free and without a lawyer. InfoCons — asociație de consumatori (infocons.ro) advises on rent reduction and repair-and-deduct. For dangers to health — no heating, no water, electrical hazards — Direcția de Sănătate Publică (DSP) / Primărie (ms.ro) can inspect and order the landlord to act.

Call firstANPC — Autoritatea Națională pentru Protecția Consumatorilor

Report toInfoCons — asociație de consumatori

If that failsDirecția de Sănătate Publică (DSP) / Primărie

🗣️ What to say

"Since [date] the [heating / boiler / roof / …] at [address] is [defect]. I asked you on [date] with no result. Please repair it by [deadline]. If not, I will reduce the rent proportionally from [date] and refer the matter to ANPC — Autoritatea Națională pentru Protecția Consumatorilor."

🪜 Step by step

Write, dated, with photosEmail or letter with the defect, the date it started, photos and a deadline. Keep proof of sending.
Know the remediesRent reduction from the day of the report in most countries; repair yourself and deduct after a written warning; the tenancy board for anything bigger.
Health or safety at risk? Direcția de Sănătate Publică (DSP) / PrimărieThe municipal inspection can order works and fine a landlord who leaves a home unfit.
Go to ANPC — Autoritatea Națională pentru Protecția ConsumatorilorFree or low-fee, no lawyer. Bring the letters and photos. Decisions bind the landlord.
Do not stop paying rent outrightReduce proportionally and say why in writing; a full stop can become grounds for eviction.

📇 All contacts

ANPC — Autoritatea Națională pentru Protecția ConsumatorilorComplaints on tenancy contracts with professionalsWhen the demand did not work📞 021 9551 🔗 anpc.ro/ce-este-anpc

InfoCons — asociație de consumatoriFree advice, template lettersBefore you write, on deductions and deadlines🔗 infocons.ro

Direcția de Sănătate Publică (DSP) / PrimărieUnhealthy housing, mould, pests, noiseWhen health is at risk at home🔗 www.ms.ro/ro/directii-de-sanatate-publica

Primăria — Poliția Locală / registraturăNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.primariile.ro

Ajutor public judiciar (instanță) / Baroul — asistență gratuităFree lawyer below the income thresholdWhen you cannot afford a lawyer🔗 www.unbr.ro

❓ Frequently asked

Can I fix it and deduct the cost?

In most countries yes, after a written notice with a reasonable deadline, for necessary repairs, at a reasonable price. Keep the invoices. Check with InfoCons — asociație de consumatori first for your country's rule.

How much rent reduction?

Proportional to the loss of use: a broken boiler in winter can justify 20–50 %, a dripping tap almost nothing. InfoCons — asociație de consumatori has tables from past decisions.

The landlord threatens to evict me for complaining

Retaliatory eviction is not a valid ground anywhere in the EU. Keep everything in writing and tell InfoCons — asociație de consumatori.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“landlord refuses repairs Romania”
“rent reduction repairs not done”
“tenant rights repairs Romania”
“no heating landlord what to do”
“report unfit housing”

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🔧 My landlord ignores my repair request — who do I contact?