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Travel · Malta
Updated September 2026

✈️ My flight was delayed or cancelled — who enforces my compensation?

Direct answer

Under EU 261 you are owed €250–€600 for a delay of 3+ hours at arrival, a cancellation with less than 14 days' notice, or denied boarding — unless the airline proves extraordinary circumstances. Claim from the airline first, in writing. If it refuses or ignores you for 6–8 weeks, MCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur (2395 2000) is the national enforcement body in Malta; a complaint there is free. Tribunal għal Talbiet tal-Konsumaturi offers binding dispute resolution. Check your amount first with our flight tool.

Call firstMCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur
Report toTribunal għal Talbiet tal-Konsumaturi
If that failsTribunal għal Talbiet Żgħar

🗣️ What to say

"Flight [number] on [date] from [A] to [B] arrived … hours late / was cancelled on [date]. Under Regulation (EC) 261/2004 Art. 7 I claim €… compensation, to [IBAN], within 14 days. Booking reference […]."

🪜 Step by step

  1. Check the amountDistance and delay decide: €250 up to 1,500 km, €400 up to 3,500 km, €600 beyond. Our flight-compensation tool does it in 30 seconds.
  2. Claim from the airlineTheir online form or e-mail. Keep the boarding pass, booking, and any message about the delay.
  3. Give them 6–8 weeksThen escalate. "Extraordinary circumstances" must be proven by the airline — technical faults are not.
  4. Complain to MCCAA — Uffiċċju għall-Affarijiet tal-KonsumaturThe enforcement body for flights departing Malta or arriving on an EU airline. Free; it can fine the airline.
  5. Binding decision: Tribunal għal Talbiet tal-KonsumaturiThe dispute board issues a decision the airline has to follow; otherwise, small-claims court.

📇 All contacts

MCCAA — Uffiċċju għall-Affarijiet tal-KonsumaturNational enforcement body for passenger rights (EU 261)When the airline refuses or is silent for 6–8 weeks📞 2395 2000🔗 mccaa.org.mt/Section/Content?contentId=1157
Tribunal għal Talbiet tal-KonsumaturiClaims up to €5,000 against airlinesAfter the airline's refusal🔗 mccaa.org.mt/Section/Content?contentId=1148
Tribunal għal Talbiet ŻgħarClaims without a lawyerWhen the airline ignores the decision🔗 justice.gov.mt/en/justice/Pages/Small-Claims-Tribunal.aspx

❓ Frequently asked

Which country's body?

The one where the disrupted flight departed. For a flight into the EU on an EU airline, the arrival country.

The airline offered a voucher

You can refuse it. Compensation is money; the refund of the ticket is separate and also money unless you agree otherwise.

Does the flight tool cost anything?

No. It checks eligibility and drafts the claim; you send it yourself.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “flight compensation who to complain Malta”
  • “airline not paying EU261”
  • “national enforcement body flight Malta”
  • “flight delayed 3 hours compensation”
  • “cancelled flight rights”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→🧳Lost luggage→🚆Train delay refund→🏖️Package holiday→

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