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Transport · Malta
Updated September 2026

🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Kunsill Lokali / LESA (2200 2300) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. MCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur (2395 2000) helps recover an overcharge; threats, assault or a driver who would not let you out: Pulizija ta' Malta — għassa tal-pulizija / 112 (112).

Call firstKunsill Lokali / LESA
Report toMCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur
If that failsPulizija ta' Malta — għassa tal-pulizija / 112

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

  1. Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
  2. App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
  3. Licensed taxi: Kunsill Lokali / LESAOnline form with the licence number; authorities track complaints per licence.
  4. Money: MCCAA — Uffiċċju għall-Affarijiet tal-KonsumaturThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
  5. Safety: Pulizija ta' Malta — għassa tal-pulizija / 112Report assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Kunsill Lokali / LESANuisances, roads, waste, lost propertyFor anything the council handles📞 2200 2300🔗 localgovernment.gov.mt
MCCAA — Uffiċċju għall-Affarijiet tal-KonsumaturAdvice, mediation, enforcement against tradersWhen the shop refuses📞 2395 2000🔗 mccaa.org.mt/Section/Content?contentId=1102
Pulizija ta' Malta — għassa tal-pulizija / 112Report at any police stationTheft, threats, stalking📞 112🔗 pulizija.gov.mt
Transport Malta — VRT u reġistrazzjoniRegistration, VRT inspection, complaintsFor inspection appeals and vehicle data📞 2122 2203🔗 www.transport.gov.mt

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “taxi complaint Malta”
  • “taxi overcharged refund”
  • “report taxi driver licence”
  • “ride hailing complaint refund”
  • “taxi refused card payment”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🚇Transport card lost→🚗Hit and run→🚲Bike stolen→🚛Car towed→

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