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Electricity & gas · Portugal
Checked 2026-09-27

🔌 Power cut in Portugal: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Portugal

Power cut

For a power cut contact the grid operator, not your supplier. On the mainland this is almost always E-REDES: free faults line 800 506 506, 24 hours a day. You can also report faults in its Balcão Digital.

Official source: e-redes.pt · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Portugal below.

📇 Who to contact

E-REDES — Mainland Portugal (about 99.5% of customers)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 800 506 506🔗 www.e-redes.pt
ERSE - Entidade Reguladora dos Serviços EnergéticosSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 213 033 200🔗 www.erse.pt/consumidores-de-energia

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Portugal are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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