Am I allowed to return a product I have bought in Denmark?
It depends where you bought it. Buying online or at a distance gives a 14-day right of withdrawal under the Consumer Contracts Act — you can withdraw with no reason, counted from when you receive the goods. In a physical shop there is no statutory return right; exchange or return exists only if the shop offers it. If the product is faulty, you have a 2-year complaint right under the Sale of Goods Act, whether you bought online or in a shop. The withdrawal right and the complaint right are two separate rights, and a guarantee is an extra the seller voluntarily gives.
📋 The rules
- Online: 14-day right of withdrawal
- Physical shop: no statutory return right
- Faulty product: 2-year complaint right
- Withdrawal counts from when you receive the goods
- A guarantee is an extra the seller voluntarily gives
🔓 Exceptions
- Custom-made goods and opened sealed hygiene items have no withdrawal right
- Sealed audio, video or software loses the withdrawal right once opened
- Perishable goods are exempt from the withdrawal right
⚠️ Penalties & fines
If a trader refuses a valid right, you can complain to the Consumer Ombudsman and take the case to the Consumer Complaints Board.
📎 Official sources
❓ Frequently asked
Can I return a product from a shop?
Not by law. In a physical shop there is no statutory return right, only the shop's own exchange or return policy.
How long is the online withdrawal right?
14 days, counted from when you receive the goods. You can withdraw with no reason.
What is the complaint right?
The right to complain about a faulty product for 2 years under the Sale of Goods Act, whether bought online or in a shop.
What is the difference between complaint right and guarantee?
The complaint right is a statutory right for 2 years. A guarantee is an extra the seller voluntarily gives.
What do I do if the shop refuses?
You can complain to the Consumer Ombudsman and take the case to the Consumer Complaints Board.
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