The garage overcharged or did not fix my car

Direct answer

A repair is a service with a quote you must be able to rely on: work beyond the quote needs your consent, and a repair that did not solve the problem must be redone at no cost. Complain in writing to the garage first. Tržni inšpektorat RS (01 280 87 00) advises and takes complaints about garages; most countries have a motor-trade dispute body — Izvajalci izvensodnega reševanja potrošniških sporov (gov.si) — where an expert looks at the car and decides, cheaper than any lawyer. Okrajno sodišče — izvršba / spor majhne vrednosti (sodisce.si) is the small-claims route if the garage is not a member.

Call firstTržni inšpektorat RS

Report toIzvajalci izvensodnega reševanja potrošniških sporov

If that failsOkrajno sodišče — izvršba / spor majhne vrednosti

🗣️ What to say

"Invoice [number] for [repair] on [date]. [The amount exceeds the quote by [x] without my consent / the fault is not fixed]. I ask you to [correct the invoice / redo the repair] within 14 days. Otherwise I refer the case to Izvajalci izvensodnega reševanja potrošniških sporov."

🪜 Step by step

Get the quote in writingBefore any work, next time. This time: what was agreed by phone, message, or the job sheet you signed.
Do not pay the disputed partPay what was quoted; dispute the rest in writing. A garage may hold the car for the undisputed bill only.
Second opinionAnother garage's written finding on the "repair" is the best evidence.
Complain to Tržni inšpektorat RSGarages are licensed; repeated complaints trigger inspections.
Dispute body: Izvajalci izvensodnega reševanja potrošniških sporovAn independent expert inspects and decides; the garage usually accepts.

📇 All contacts

Tržni inšpektorat RSReports, inspections, fines for tradersWhen the shop refuses📞 01 280 87 00 🔗 www.gov.si/drzavni-organi/organi-v-sestavi/trzni-inspektorat

Izvajalci izvensodnega reševanja potrošniških sporovADR; the trader usually settlesAfter a written complaint without a solution🔗 www.gov.si/teme/izvensodno-resevanje-potrosniskih-sporov

Okrajno sodišče — izvršba / spor majhne vrednostiEnforcement on an authentic document without a lawyerLast step, with a clear claim🔗 www.sodisce.si

AVP — Javna agencija za varnost prometa / upravna enotaInspection, registration, complaintsFor inspection appeals and vehicle data📞 01 478 89 39 🔗 www.avp-rs.si

❓ Frequently asked

The garage keeps my car until I pay

They may hold it for the agreed, undisputed amount. Pay that under written protest and dispute the rest.

They replaced parts I did not ask for

Not payable without consent unless the repair was impossible otherwise and they could not reach you. Ask for the old parts.

A used car broke down a week after purchase

That is the two-year legal guarantee: the dealer must repair. Different page (faulty goods), same bodies.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“garage overcharged complaint Slovenia”
“car repair not fixed rights”
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