Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Slovenia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Slovenia?Return an online orderI returned my order but got no refund: what now in Slovenia?Refund not receivedMy purchase is faulty: what are my rights in Slovenia?Faulty goodsMy online order never arrived: what now in Slovenia?Order not deliveredMy parcel arrived damaged: what can I ask for in Slovenia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Ministrstvo za gospodarstvo, turizem in šport – brezplačno svetovanje potrošnikomFree phone advice on consumer rights with Slovenian traders; does not represent you in court.📞 080 88 99 🔗 gov.si
Evropski potrošniški center SlovenijaFree help with disputes with traders in another EU country, Norway or Iceland.📞 01 400 3729 🔗 epc.si
Izvensodno reševanje potrošniških sporov (IRPS) – seznam izvajalcevOfficial government page and list of registered out-of-court consumer dispute bodies.🔗 gov.si
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Slovenia
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Slovenia that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Slovenia, and who to contact. Every fact is checked on an official source.