Phone & internet · Slovenia

Phone & internet in Slovenia: your rights

The rules that protect you as a phone and internet customer in Slovenia, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)

Slovenia's regulator for electronic communications and post. It protects users' rights and resolves disputes between users and operators free of charge. Free helpline for electronic communications users: 080 27 35 (Mon, Wed, Fri 9–11).

📞 080 27 35 🔗 akos-rs.si

Official source: akos-rs.si · Checked 2026-10-14

Free dispute resolution

AKOS – reševanje sporov med končnimi uporabniki in operaterji · free

What to do first: First file a written complaint (ugovor) with your operator's complaints service, with a clear reason and any evidence, within 15 days of receiving the bill or of learning of the disputed decision. In every case pay the undisputed part of the bill.

Time limit: File with AKOS within 15 days of receiving the operator's rejection; within 30 days of your complaint if the operator did not decide within 15 days; or within 15 days after the deadline if it upheld your complaint but did not act within 15 days.

🔗 akos-rs.si

Official source: akos-rs.si · Checked 2026-10-14

Compare offers official

Primerjaj operaterje (AKOS)

🔗 primerjajoperaterje.si

Official source: akos-rs.si · Checked 2026-10-14

Official speed test official

AKOS Test Net

Under AKOS's general act, a significant gap between contracted and actual speed is established with AKOS Test Net measurements made as prescribed (cable to the modem, nothing else connected). You use these results to report the problem and claim your rights from the provider.

🔗 akostest.net

Official source: uradni-list.si · Checked 2026-10-14

Consumer organisation

Zveza potrošnikov Slovenije (ZPS)

🔗 zps.si

The law

Zakon o elektronskih komunikacijah (ZEKom-2), Uradni list RS, št. 130/22, 18/23 – ZDU-1O in 40/25 – ZInfV-1

This law puts the EU rules on phone and internet services into national law.

🔗 pisrs.si

Checked: 2026-10-14

🔗 Also on FFCheck

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