Help abroad — Ministrstvo za zunanje in evropske zadeve

Direct answer

Consular help is for emergencies: serious illness or accident, a death, an arrest, a lost passport, a crisis or disaster, being a victim of crime — and it exists 24/7 through Ministrstvo za zunanje in evropske zadeve — konzularna pomoč (01 478 20 00). It does not pay bills, book flights or intervene in private disputes, but it tells you who can, contacts family, and issues documents. For immediate danger, the local emergency number — 112 — emergency (112) — works in every EU country and most others. Money problems (medical bills, repatriation) are what travel insurance is for; Mediacijski center Slovenskega zavarovalnega združenja / AZN (01 300 93 80) if it refuses.

Call firstMinistrstvo za zunanje in evropske zadeve — konzularna pomoč

Report to112 — emergency

If that failsMediacijski center Slovenskega zavarovalnega združenja / AZN

🗣️ What to say

"I am a citizen of Slovenia in [city, country]. [What happened: accident / illness / victim of crime / lost documents / crisis]. I need [help with…]. I am at [place] and can be reached at [number]."

🪜 Step by step

Danger now: 112Or the local number; the operator connects you to the right service in English in most places.
Consular line: Ministrstvo za zunanje in evropske zadeve — konzularna pomočThey know the local hospitals, police procedures and lawyers, and can contact your family.
Insurance assistance lineOn your policy card; they arrange and pay for medical care and repatriation. Call them early, not after.
DocumentsLost passport: see that page. Keep a photo of your documents in your phone and with someone at home.
Crisis or disasterRegister with your foreign ministry's travel-registration service so they can reach you; follow their travel advice.

📇 All contacts

Ministrstvo za zunanje in evropske zadeve — konzularna pomočConsular assistance abroad, duty lineIn an emergency abroad📞 01 478 20 00 🔗 www.gov.si/teme/pomoc-slovenskim-drzavljanom-v-tujini

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Mediacijski center Slovenskega zavarovalnega združenja / AZNOut-of-court resolution of disputes with insurersAfter the insurer's refusal📞 01 300 93 80 🔗 www.zav-zdruzenje.si

Pomoč žrtvam kaznivih dejanj — 116 006 / Ministrstvo za pravosodje (odškodnina)Victim support and state compensationAfter a crime: information, support, compensation📞 116 006 🔗 www.gov.si

❓ Frequently asked

Can the consulate lend me money?

In genuine emergencies, a repayable loan for a ticket home may be possible as a last resort. Family transfers via the consulate are more common.

I am a victim of crime abroad

Local police report, then the consulate, then victim support at home — see that page; EU rules let you report at home too.

Someone died abroad

The consulate helps with the local procedures, the documents and repatriation; the insurer usually pays the transport.

📎 Sources

Last checked: 2026-09-26

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