Help abroad — Ministerstvo zahraničných vecí · Slovakia

Direct answer

Consular help is for emergencies: serious illness or accident, a death, an arrest, a lost passport, a crisis or disaster, being a victim of crime — and it exists 24/7 through Ministerstvo zahraničných vecí — konzulárna pomoc (02 5978 5978). It does not pay bills, book flights or intervene in private disputes, but it tells you who can, contacts family, and issues documents. For immediate danger, the local emergency number — 112 — emergency (112) — works in every EU country and most others. Money problems (medical bills, repatriation) are what travel insurance is for; Slovenská asociácia poisťovní — Poisťovací ombudsman / NBS (poistovaciombudsman.sk) if it refuses.

Call firstMinisterstvo zahraničných vecí — konzulárna pomoc

Report to112 — emergency

If that failsSlovenská asociácia poisťovní — Poisťovací ombudsman / NBS

🗣️ What to say

"I am a citizen of Slovakia in [city, country]. [What happened: accident / illness / victim of crime / lost documents / crisis]. I need [help with…]. I am at [place] and can be reached at [number]."

🪜 Step by step

Danger now: 112Or the local number; the operator connects you to the right service in English in most places.
Consular line: Ministerstvo zahraničných vecí — konzulárna pomocThey know the local hospitals, police procedures and lawyers, and can contact your family.
Insurance assistance lineOn your policy card; they arrange and pay for medical care and repatriation. Call them early, not after.
DocumentsLost passport: see that page. Keep a photo of your documents in your phone and with someone at home.
Crisis or disasterRegister with your foreign ministry's travel-registration service so they can reach you; follow their travel advice.

📇 All contacts

Ministerstvo zahraničných vecí — konzulárna pomocHelp in emergencies abroad, 24/7In an emergency abroad📞 02 5978 5978 🔗 www.mzv.sk/cestovanie

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Slovenská asociácia poisťovní — Poisťovací ombudsman / NBSADR with insurersAfter the insurer's refusal🔗 www.poistovaciombudsman.sk

Intervenčné centrá pre obete trestných činov / Pomoc obetiam násiliaFree victim support, state compensationAfter any crime📞 0800 500 500 🔗 prevenciakriminality.sk/intervencne-centra

❓ Frequently asked

Can the consulate lend me money?

In genuine emergencies, a repayable loan for a ticket home may be possible as a last resort. Family transfers via the consulate are more common.

I am a victim of crime abroad

Local police report, then the consulate, then victim support at home — see that page; EU rules let you report at home too.

Someone died abroad

The consulate helps with the local procedures, the documents and repatriation; the insurer usually pays the transport.

📎 Sources

Last checked: 2026-09-26

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🆘 I am in trouble abroad — when and how do I call consular help?