Medical complaint · Slovakia

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS) (02 20 856 226) is the independent body for patient complaints in Slovakia: free, and it can investigate. Concerns about a doctor's fitness to practise go to Slovenská lekárska komora (02 49 11 43 00). For compensation after a treatment error, Asociácia na ochranu práv pacientov SR or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstÚrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS)

Report toSlovenská lekárska komora

If that failsAsociácia na ochranu práv pacientov SR

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS)The patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Slovenská lekárska komoraThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Asociácia na ochranu práv pacientov SRLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS)Investigates whether care was provided correctlyWhen the provider did not resolve the complaint📞 02 20 856 226 🔗 www.udzs-sk.sk/podnety

Slovenská lekárska komoraDisciplinary proceedings against doctorsFor concerns about competence or ethics📞 02 49 11 43 00 🔗 lekom.sk

Asociácia na ochranu práv pacientov SRFree advice for patientsFor orientation and help with the complaint🔗 aopp.sk

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS).

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS).

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“complaint about doctor Slovakia”
“patient ombudsman Slovakia”
“hospital complaint procedure”
“medical error compensation Slovakia”
“get my medical records”

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