Can I block marketing calls?
Yes, by registering with the Public Opt-out Register. To object to unwanted marketing calls (telemarketing) you can register, free of charge, with the Public Opt-out Register (Registro Pubblico delle Opposizioni). Since 2022 the register covers not only landlines but also mobile numbers. Registration is done on the official site registrodelleopposizioni.it, by phone via the freephone number or by email, and is immediate: it automatically cancels the marketing consents you'd given before, like a "reset". Operators must update their lists within 15 days: after that, calls are unlawful and reportable. Note: the register doesn't block promotional SMS, messages on messaging apps or emails, which follow different rules; and contacts remain possible from operators with whom you have an active contract.
📋 The rules
- Free registration with the Public Opt-out Register
- Since 2022 mobile numbers are covered too
- Registration cancels previously given marketing consents
- Operators update their lists within 15 days
- Doesn't block SMS, apps or emails; active contracts remain
🔓 Exceptions
- Operators with whom you have an active contract (or ended less than 30 days ago)
- New consents given after registration: reactivate contacts
- SMS, app messages and emails: different rules, not covered by the register
⚠️ Penalties & fines
After registering, operators who keep calling you without a valid basis act unlawfully: you can report nuisance calls to the Data Protection Authority, which can sanction companies breaching telemarketing rules, with even high fines. To reduce calls, register, avoid giving consent to marketing when signing contracts or forms, and beware of those asking for data on the phone (scam risk). Remember the register doesn't stop SMS, app messages and emails: for those you must manage the individual consents.
📎 Official sources
- Public Opt-out Register · Citizen registration →
- Ministry of Enterprise and Made in Italy · Opt-out Register →
- Garante Privacy · Telemarketing and unwanted calls →
❓ Frequently asked
How do I block marketing calls?
By registering free with the Public Opt-out Register, on registrodelleopposizioni.it, by phone via the freephone number or by email. Registration is immediate and cancels previously given marketing consents. Operators must update their lists within 15 days.
Does the register cover mobiles too?
Yes. Since 2022 the Public Opt-out Register has been extended to mobile numbers, besides landlines. All holders of landline or mobile lines can register. Registration is free and can be repeated for each number you want to register.
After registering, do I stop getting calls?
Telemarketing calls should stop within 15 days of registration, as operators must update their lists. But contacts remain possible from operators with whom you have an active contract and those for whom you gave a new consent after registration.
Does the register also block SMS and emails?
No. The Public Opt-out Register concerns phone calls. It doesn't block promotional SMS, messages sent via messaging apps or marketing emails, which follow different rules and for which you must manage the individual consents.
What do I do if they keep calling me?
You can report the unwanted calls to the Data Protection Authority, which can sanction companies breaching telemarketing rules. Note the number, date and content of the calls. Also avoid giving consent to marketing when signing contracts.
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