🔘 Can I cancel an online subscription easily?

With conditions

Quick answer

Yes, since 2023. Since 1 June 2023, the law (no. 2022-1158 of 16 August 2022) requires '3-click' cancellation: any professional who lets you sign a contract online must also provide a free feature to cancel it online, via a visible, easy-to-reach 'cancel button'. This applies to most subscriptions: gym, magazines, video/music streaming, phone and internet, some banking and insurance services, rentals… You no longer need to send a registered letter if the contract was signable online. Notice periods and contract duration still apply, though.

📋 The rules

Online cancellation mandatory since 1 June 2023
Covers any contract signable online
Free, visible, accessible 'cancel button'
Applies to subscriptions, telecom, streaming, insurance, etc.
Notice/duration conditions still apply

🔓 Exceptions

Contracts not signable online: other cancellation methods
The contractual notice and expiry date must still be respected
Some insurance contracts have specific cancellation rules (Hamon law, Lemoine law)

⚠️ Penalties & fines

A professional who doesn't offer this simple online cancellation, or makes it hard, faces an administrative fine of up to €75,000 (company), enforced by the DGCCRF. For the consumer, the cancellation takes effect per the notice provided, but the step itself must stay free and accessible in a few clicks. If blocked, you can report the practice to the DGCCRF.

📎 Official sources

Last verified: 2026-06-20

❓ Frequently asked

How do I cancel an online subscription?

If you could sign it online, the professional must offer a free, visible 'cancel button' on its site or app. In a few clicks, you reach the cancellation, without sending a registered letter.

Which contracts are covered?

All contracts signable online: gym, magazine or streaming subscriptions, phone and internet contracts, some banking and insurance services, car rentals, etc.

Do I still have to respect a notice period?

Yes. The 3-click cancellation eases the step, but the contractual notice and commitment duration still apply. The cancellation takes effect at the end of the contractual notice.

What if there's no button?

You can report the practice to the DGCCRF. A professional who doesn't set up this online cancellation feature faces an administrative fine of up to €75,000 for a company.

And for insurance?

Insurance contracts signable online must also offer online cancellation. Plus there are insurance-specific schemes (cancel anytime after a year, Hamon law; borrower insurance, Lemoine law).

🔎 Common searches

What people search to land here:

“3-click cancellation law”
“online cancel button mandatory”
“cancel internet subscription easily”
“gym cancellation online”
“cancellation fine 75000”
“cancel contract signed online”