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Subscriptions · Portugal
Checked 2026-09-30

📶 How do I leave my phone or internet contract in Portugal?

Short answer

A first contract term is at most 24 months. Once it is over and the contract runs on, you can leave with short notice. If the provider changes the price or terms, you can usually leave without a fee.

⏱ DeadlineAfter the first term: the short notice period in the rules below. After a change of terms: act within the period in the provider’s message.

📜 Your rights

EUThe EU rule

EU consumer law applies in every EU country. Your country writes it into its own law — the national rule is below.

  • The first commitment period of a consumer contract is at most 24 months; countries may set a shorter maximum (Art. 105(1) Directive (EU) 2018/1972).
  • If the contract is automatically extended after that period, you may end it at any time with at most one month’s notice, paying only for the service during the notice period (Art. 105(3)).
  • Before an automatic extension the provider must tell you, on a durable medium, that the commitment ends, how to end the contract and its best tariffs (Art. 105(3)).
  • If the provider changes the contract terms, you may end the contract without further costs, unless the change is only to your benefit, purely administrative with no negative effect, or required by law (Art. 105(4)).
  • The provider must tell you about such a change at least one month in advance; you can end the contract within one month of that notice (countries may extend this to three months) (Art. 105(4)).
Official source: publications.europa.eu · Checked 2026-09-30

The rules in Portugal

A phone or internet contract may not bind a consumer for more than 24 months. After automatic prolongation you can end it at any time with at most one month's notice, at no cost. If the provider changes the terms, you can leave without cost unless the change is purely beneficial, administrative or required by law.

  • The provider must notify changes at least one month in advance on a durable medium, including your right to terminate; you can terminate within 30 days of that notice. (anacom.pt)
  • Before automatic prolongation, the provider must tell you on a durable medium when the lock-in ends, how to cancel and its best prices. (anacom-consumidor.pt)
  • Leaving early during the lock-in: charges are capped at the lower of the proportional benefit received or a percentage of the remaining monthly fees (50% in year one, 30% in year two of an initial lock-in). (anacom.pt)
  • You can request contract information and cancel your phone or internet contract online through the public Plataforma de Cessação de Contratos (www.cessacaodecontratos.pt), run by the Direção-Geral do Consumidor. (anacom-consumidor.pt)
Law: artigos 131.º, 132.º, 135.º e 136.º da Lei n.º 16/2022, de 16 de agosto (Lei das Comunicações Eletrónicas)
Official source: anacom.pt · Checked 2026-09-30

🪜 Step by step

  1. Check your datesStart date, first term, and whether the contract now runs on automatically.
  2. Price or terms changed?Keep the provider’s message: it starts your period to leave without a fee.
  3. Send the noticeUse the letter below, with your customer number and phone number or line ID.
  4. Switching provider?The new provider can arrange number porting and the switch; the old one may not charge for porting.
  5. Disputed bill or fee?The telecom dispute body under “If the trader does not answer”.

✉️ Your letter

Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.

Fill in your details. The letter appears on this page: copy it into an e-mail or the trader’s contact form, or print it. Nothing you type is stored.

Name of the shop or company
Why you are leaving required
Your full name
Optional, but a letter by post needs it.
Language of the letter

🧭 If the trader does not answer

Give the trader the time in your letter. Then, in this order:

An out-of-court dispute body (ADR) can settle it. The trader has to tell you which ADR body covers it (on its website, terms or in its reply).

Centros de Arbitragem de Conflitos de Consumo (pesquisa ANACOM)Nine consumer arbitration centres resolve disputes with your phone or internet operator.🔗 anacom-consumidor.pt
ANACOM – Portal do ConsumidorTelecom regulator; consumer information, complaints via the electronic complaints book, supervises operators.📞 800 206 665 🔗 anacom-consumidor.pt

Trader in another EU country? The European Consumer Centre helps for free.

Centro Europeu do Consumidor PortugalFree help with disputes with traders in other EU countries, Norway, Iceland or the UK.🔗 consumidor.gov.pt
Julgados de PazSimple, local courts with mediation, for claims not exceeding €15,000.🔗 dgpj.justica.gov.pt

European Small Claims Procedure: for cross-border claims up to €5,000, a written procedure without a lawyer. e-justice.europa.eu

The EU’s online dispute resolution platform (ODR) closed on 20 July 2025. Use the bodies on this page instead.

📇 Every office for this in Portugal →

❓ Frequently asked questions

Can the provider charge the rest of the term when I leave after a price rise?

Not when the law gives you the right to leave without further costs because of a change of terms (see the rules below). A discounted phone you are still paying off may have to be paid.

What counts as a change of terms?

A price rise, fewer services or a slower speed are changes. A change that is only to your benefit or required by law is not.

Can I cancel a new contract taken online?

Yes, within 14 days of the contract, without a reason.

📎 Sources

Checked: 2026-09-30

🔎 What people search

  • “cancel phone contract Portugal”
  • “leave internet contract price rise”
  • “mobile contract after 24 months notice”
  • “provider raised price can I cancel”
  • “termination letter broadband”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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