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Subscriptions · Austria
Checked 2026-09-30

🔁 How do I cancel a subscription in Austria?

Short answer

Gym, streaming, magazine, club or app: how and when you can cancel depends on your contract and on the national rules in Austria below. A written cancellation that states the contract and asks for confirmation is always your proof.

⏱ DeadlineThe notice period in your contract, within the limits of the law in Austria (below).

📜 Your rights

EUThe EU rule

EU consumer law applies in every EU country. Your country writes it into its own law — the national rule is below.

  • There is no general EU rule on minimum terms, notice periods, renewal reminders or cancel buttons for subscriptions: that is national law. Phone and internet contracts have their own EU rules.
  • Before you sign up, the trader must tell you the duration of the contract and the conditions for ending it, including automatic renewal (Art. 6(1)(o) Directive 2011/83/EU).
  • A term that automatically extends a fixed-term contract unless you object, with an unreasonably early deadline to object, may be unfair (Annex, point 1(h), Directive 93/13/EEC).
  • A subscription taken online can be withdrawn from within 14 days without a reason (Art. 9 Directive 2011/83/EU).
Official source: publications.europa.eu · Checked 2026-09-30

The rules in Austria

Contracts for repeated deliveries of goods or repeated work with repeated payments, concluded for more than a year or indefinitely, can be cancelled with two months' notice at the end of the first year and then at the end of every half year (§ 15 KSchG).

  • An automatic renewal only takes effect if you got a clear, separate notice before it that your silence counts as consent, with a reasonable period to object. Otherwise the contract ends at the end of the agreed term (§ 6 Abs. 1 Z 2 KSchG). (ombudsstelle.at)
  • A late cancellation takes effect on the next possible cancellation date (§ 15 Abs. 4 KSchG). (ris.bka.gv.at)
Law: § 15 KSchG, § 6 Abs. 1 Z 2 KSchG
Official source: ris.bka.gv.at · Checked 2026-09-30

🪜 Step by step

  1. Find the contract detailsCustomer number, start date, minimum term, notice period.
  2. Check the rules in AustriaThey may limit the minimum term or the notice period, or oblige the trader to offer online cancellation (below).
  3. Send the cancellationUse the letter below or the trader’s cancel button, and keep the confirmation.
  4. Stop further paymentsAfter the end date, a direct debit can be refused or reversed with your bank.
  5. No confirmation?Send the letter again by a route you can prove, then the bodies under “If the trader does not answer”.

✉️ Your letter

Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.

Fill in your details. The letter appears on this page: copy it into an e-mail or the trader’s contact form, or print it. Nothing you type is stored.

Name of the shop or company
End of the contract required
Your full name
Optional, but a letter by post needs it.
Language of the letter

🧭 If the trader does not answer

Give the trader the time in your letter. Then, in this order:

An out-of-court dispute body (ADR) can settle it. The trader has to tell you which ADR body covers it (on its website, terms or in its reply).

Schlichtung für VerbrauchergeschäfteState-recognised, free out-of-court settlement of consumer disputes with traders.📞 +43 1 890 63 11 🔗 verbraucherschlichtung.at
Konsumentenportal des Sozialministeriums (konsumentenfragen.at)Ministry portal informing consumers about their rights and where to get help.🔗 konsumentenfragen.at

Trader in another EU country? The European Consumer Centre helps for free.

Europäisches Verbraucherzentrum ÖsterreichFree help with disputes with traders in other EU countries, Iceland, Norway or the UK.🔗 europakonsument.at
Mahnverfahren (Bezirksgericht)Court payment order without hearing for money claims up to €75,000.🔗 oesterreich.gv.at

European Small Claims Procedure: for cross-border claims up to €5,000, a written procedure without a lawyer. e-justice.europa.eu

The EU’s online dispute resolution platform (ODR) closed on 20 July 2025. Use the bodies on this page instead.

📇 Every office for this in Austria →

❓ Frequently asked questions

Do I need to give a reason?

No, not for an ordinary cancellation at the end of the term or with the notice period.

Can I cancel by e-mail?

Check the rules in Austria below and the contract. Keep proof in any case: a confirmation, a screenshot or registered post.

The trader keeps charging after my cancellation. What now?

Send your cancellation and its proof, ask for the refund, and ask your bank to stop or reverse the direct debit.

📎 Sources

Checked: 2026-09-30

🔎 What people search

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🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related

❔Can I cancel my gym contract in Austria? · Your right in one line→📶Leave a phone or internet contract→📲Digital content not working→💳Unauthorised payment→↩️Return an online order→📇Every office for this in Austria→

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