Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Sweden, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Sweden?Return an online orderI returned my order but got no refund: what now in Sweden?Refund not receivedMy purchase is faulty: what are my rights in Sweden?Faulty goodsMy online order never arrived: what now in Sweden?Order not deliveredMy parcel arrived damaged: what can I ask for in Sweden?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
KonsumentverketNational consumer agency: information on your rights, supervision of traders, receives complaints.📞 0771-525 525 🔗 konsumentverket.se
Konsument EuropaSweden's European Consumer Centre (part of Konsumentverket): free help with cross-border purchases in the EU, Iceland, Norway.🔗 konsumenteuropa.se
Allmänna reklamationsnämnden (ARN)State board giving recommendations in consumer disputes; fee 150 kronor; file within one year of first complaint.🔗 arn.se
Tingsrätten – förenklat tvistemålSimplified court case for claims up to half a price base amount (29,600 kronor in 2026); fee 900 kronor.🔗 domstol.se
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Sweden
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Sweden that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Sweden, and who to contact. Every fact is checked on an official source.