Phone & internet in Sweden: your rights
The rules that protect you as a phone and internet customer in Sweden, and who to contact. Every fact is checked on an official source.
What is going on?
Everything at a glance
Telecom regulator
Post- och telestyrelsen (PTS)
The telecom regulator checks that broadband and phone operators follow the Electronic Communications Act (LEK). It cannot settle disputes between you and your operator, but you can contact it if you suspect your operator is breaking the law.
Free dispute resolution
Allmänna reklamationsnämnden (ARN) · a fee may apply
What to do first: Complain to your operator first. ARN only tries the case once the operator has said no to your claim, fully or partly, or has not answered within a reasonable time; it should normally have answered within four weeks.
Time limit: Your application must reach ARN within one year of your first complaint to the operator. Filing costs 150 kronor, which is not refunded, even if ARN decides not to try the case.
Compare offers
We found no official, state-run price comparison for phone and internet in Sweden.
Official speed test not run by the state
Bredbandskollen
Not a certified measurement under the EU Open Internet Regulation: BEREC's 2025 report lists it as Sweden's speed tool but marks it as not certified. Its result is therefore no automatic legal proof that your internet is too slow.
The law
Lag (2022:482) om elektronisk kommunikation (LEK)
This law puts the EU rules on phone and internet services into national law.