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Electricity & gas · Norway
Checked 2026-09-30

🌡️ District heating, heating oil or bottled gas in Norway: what are my rights?

The short answer

Not every home is on the gas grid. District heating, heating oil and LPG have their own rules, and often a different body handles complaints.

📜 The rules in Norway

Heating without the gas grid

District heating from plants licensed by NVE may not cost more than heating with electricity would (energiloven § 5-5). If you think your price is too high, you can complain to NVE with your bills for the last 12 months; NVE works out the comparison price.

  • The municipality can require new and substantially renovated buildings in an area to connect to a licensed district heating plant (plan- og bygningsloven § 27-5), but you are not forced to use the heat. (nve.no)
  • District heating households can order Norgespris at norgespris-fjernvarme.no; if you don't, you automatically get strømstøtte instead. You cannot have both. (nve.no)
NVE (Norges vassdrags- og energidirektorat)Handles complaints that a district heating price is higher than electric heating (send to nve@nve.no)🔗 nve.no
Official source: nve.no · Checked 2026-09-30

🪜 Step by step

  1. Know what heats your homeDistrict heating from a network, oil or LPG from a tank, or bottled gas. The rules differ for each.
  2. Check the rules for NorwaySee below who supervises heat and fuel suppliers and what they must tell you about prices.
  3. Complain in writing firstWrite to the heat or fuel supplier with your bill and what you want changed. Keep a copy.
  4. Escalate to the right bodyIf that does not help, go to the body named below.

📇 Who to contact

NVE (Norges vassdrags- og energidirektorat)Handles complaints that a district heating price is higher than electric heating (send to nve@nve.no)🔗 www.nve.no/energi/energisystem/fjernvarme/klagerett-paa-fjernvarmepris
ForbrukerrådetIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.forbrukerradet.no

❓ Questions

Can I leave district heating?

That depends on the network and the rules in Norway. Contracts are often long; check the notice terms.

Are heating oil prices regulated?

Usually not; you compare offers. Where there is an official price or cap, it is shown on this page.

Who checks the safety of LPG tanks and bottles?

The supplier and the installer have safety duties. If you smell gas, leave at once and call the emergency number from outside.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔑Energy costs for tenants→🏠Heat pump and insulation grants→🤝Help with energy costs→🔄Switching supplier→📈Price increase→

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