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Electricity & gas · Belgium
Checked 2026-09-27

📟 Smart meter in Belgium: do I have to accept one?

The short answer

A smart meter sends readings automatically, so your bill is based on real use. Whether you can refuse one differs per country.

📜 The rules in Belgium

Smart meter

In Flanders the digital meter is compulsory and cannot be refused; Fluvius has installed only digital meters since 1 July 2019 (some exclusive-night-meter owners may postpone to 1 January 2028). Brussels and Wallonia roll out communicating meters under their own rules.

Official source: fluvius.be · Checked 2026-09-27

🪜 Step by step

  1. Check the letterWho installs it, the grid operator or the supplier, and when?
  2. Know your rightsSee below what the rules in Belgium are on the rollout and on refusing.
  3. Protect your dataAsk what data is collected and how often. You can usually see your own use online.
  4. Report problemsIf the meter seems wrong, ask the grid operator for a meter test.

📇 Who to contact

Fluvius — VlaanderenRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 078 35 35 00🔗 www.fluvius.be/nl
ORES — Het grootste deel van WalloniëRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 078 78 78 00🔗 www.ores.be
RESA — Regio Luik (Wallonië)Runs the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.resa.be
Sibelga — Brussels Hoofdstedelijk GewestRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 02 274 40 66🔗 www.sibelga.be
CREG – Commissie voor de Regulering van de Elektriciteit en het GasSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.creg.be/nl
Vlaamse Nutsregulator (VNR, voorheen VREG) (Flanders)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.vlaamsenutsregulator.be
CWaPE – Commission wallonne pour l'Énergie (Wallonia)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cwape.be
BRUGEL (Brussels-Capital Region)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 brugel.brussels
Testaankoop / Test-AchatsIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.test-aankoop.be

❓ Questions

Does a smart meter cost extra?

The costs are usually part of the network charges. Some countries charge people who refuse.

Is my data safe?

Meter data is protected by data-protection law, and you decide who else may see detailed data.

What if the readings look wrong?

Ask the grid operator to check the meter.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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