← FFCheckElectricity & gasNL
Electricity & gas · Belgium
Checked 2026-09-27

🏚️ My energy supplier went bust in Belgium. What happens now?

The short answer

A supplier going bust does not usually mean your power goes off straight away. See below what happens in Belgium, then choose a new contract.

📜 The rules in Belgium

If your supplier goes bust

If your supplier goes bankrupt you are not cut off. In Flanders the grid operator Fluvius automatically becomes your temporary emergency supplier (at a higher price), so choose a new supplier quickly. In Brussels, Sibelga is the supplier of last resort.

Official source: pers.fluvius.be · Checked 2026-09-27

🪜 Step by step

  1. Read your meter todayTake a dated photo. It is the basis for the failed supplier’s final bill.
  2. Wait for the letterYou will be told who supplies you now and at what price.
  3. Choose a new contractTemporary supply is often more expensive. Compare offers and switch when you can.
  4. Claim your creditIf you paid in advance or have credit, file a claim with the administrator or ask how credit is handled.

📇 Who to contact

CREG – Commissie voor de Regulering van de Elektriciteit en het GasSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.creg.be/nl
Vlaamse Nutsregulator (VNR, voorheen VREG) (Flanders)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.vlaamsenutsregulator.be
CWaPE – Commission wallonne pour l'Énergie (Wallonia)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cwape.be
BRUGEL (Brussels-Capital Region)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 brugel.brussels
Ombudsdienst voor Energie / Service de Médiation de l'ÉnergieSettles disputes with energy companiesWhen the company has not solved your complaint📞 +32 2 211 10 60🔗 www.ombudsmanenergie.be/nl
Testaankoop / Test-AchatsIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.test-aankoop.be

❓ Questions

Is the temporary price fair?

It is often higher than a normal contract, which is why switching soon usually pays off.

What happens to my credit?

That depends on the country and the insolvency. Keep your last bill and a meter photo as proof.

Can I choose another supplier straight away?

Usually yes. The rules for Belgium are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→📣Complaint about a supplier→

More help in Belgium

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Belgium that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.