Can I return an online order in Hungary?
Yes — 14 days of thinking time, no reasons or excuses owed. For web-shop (distance) purchases you may withdraw within 14 calendar days of receipt — a clear statement suffices (email or the decree 45/2014 template), then you ship the product back within 14 days. The trader refunds everything within 14 days, including the basic delivery fee (return postage can be yours if disclosed upfront — and the trader may withhold the refund until the parcel or shipping proof arrives). If the shop failed to inform you of the right, the window stretches by 12 months. The classic exceptions: custom-made items, unsealed hygiene/health products, perishables, and downloaded digital content where you consented to instant delivery. And the two big myths: in-store purchases carry no such right (exchanges there are store policy), while testing is fine — diminished value from over-use is deductible though.
📋 The key rules
- 14 calendar days from receipt — no reasons needed
- Refund within 14 days, basic delivery fee included
- Return postage: yours if disclosed upfront
- Missing information: the window grows +12 months
- Testing is fine — over-use value loss is deductible
🔓 Exceptions
- Custom-made items, unsealed hygiene products, perishables, downloaded digital content
- Purchases from private individuals (marketplaces): no withdrawal right
⚠️ Penalties
For traders: failing to refund is a consumer-protection violation — conciliation boards, the consumer authority and courts stand open, with interest. 'Refusing' a lawful withdrawal doesn't bind you: the claim is enforceable.
📎 Official sources
- Government decree 45/2014 on distance contracts (HU) →
- Tudatos Vásárló · Withdrawal and warranties — the new rules (HU) →
- Adózóna · Mandatory warranty and consumer rights (HU) →
❓ Frequently asked questions
Must I justify the withdrawal?
No — the 14-day right is unconditional: a clear email ('I withdraw from the order') suffices, and the decree's template statement works too.
Who pays return shipping?
If the shop disclosed it upfront, you — the original (basic) delivery fee always returns though; express-delivery surcharges don't.
I tested the product. Can I still return it?
Yes — use matching an in-store try-out is fine; beyond that (worn shoes, assembled furniture) the trader may deduct the value loss.
Does the 14 days apply in physical shops?
No — the withdrawal right belongs to distance selling (online, phone): in-store exchange policies are the shop's goodwill, not statutory duty.
🔎 What people actually search
Real search phrases for this topic.
- “withdrawal right 14 days hungary”
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- “return shipping who pays”
- “withdrawal statement template”
- “tested product return hungary”