Moving house: phone and internet contract in Austria

The short answer

When you move, your internet contract moves with you unchanged, same term and conditions, if the provider offers the service at your new address. For the move it may charge at most its activation fee for a new connection (§ 135(11) TKG 2021).

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Austria are below.

Official source: ris.bka.gv.at · Checked 2026-10-14

📜 The rules in Austria

The details

If the provider cannot deliver the agreed service at your new home, you may cancel with two months' notice to the end of a calendar month. (rtr.at)
These rights apply only to contracts concluded after 1 November 2021 that include internet and are linked to your current home, usually the contract address. (rtr.at)
If you received a device such as a smartphone or modem, you must return it; if you keep it, the provider may charge an early-termination payment, but only if the contract provides for one. (rtr.at)
A landline number can only be kept within the same area code: moving within Vienna is fine, moving from Vienna to Lower Austria is not. (rtr.at)

RTR-GmbH – Schlichtungsstelle für Kommunikationsdienste

Free dispute resolution with phone, internet and TV providers once your written complaint to the provider has failed.

📞 01 58058 888 🔗 rtr.at

Official source: rtr.at · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Austria.

📇 Who to contact

RTR-GmbH – Schlichtungsstelle für KommunikationsdiensteFree dispute resolution with phone, internet and TV providers once your written complaint to the provider has failed.📞 01 58058 888 🔗 www.rtr.at/TKP/was_wir_tun/telekommunikation/konsumentenservice/schlichtungsverfahren/TKKS_Schlichtung.de.html

Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 +43 1 58058-0 🔗 www.rtr.at/TKP/was_wir_tun/telekommunikation/konsumentenservice/Konsumentenservice.de.html

Verein für Konsumenteninformation (VKI)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.vki.at

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Austria on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Austria. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📦 I am moving house: what happens to my internet contract in Austria?