How long can a phone or internet contract last in Liechtenstein, and how do I end it?
A consumer phone or internet contract may bind you for at most 24 months. If it renews automatically, you can then cancel at any time with at most one month's notice, paying only for use during the notice period (VKND Art. 17).
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Liechtenstein.
📜 The rules in Liechtenstein
The details
- Before an automatic renewal, the provider must tell you clearly, in good time and on a durable medium that the contract is ending and how to cancel. It must also advise you on your best tariff at least once a year (VKND Art. 17). (gesetze.li)
- Ordering extra services or devices from the same provider may not extend your original contract term, unless you expressly agree to it when ordering (VKND Art. 18). (gesetze.li)
- If you may leave early, the provider can only charge for a subsidised device you keep: at most its pro-rata value agreed at signing or the remaining service fees, whichever is lower (VKND Art. 17). (gesetze.li)
Amt für Kommunikation (AK)
Liechtenstein's regulator for electronic communications. It supervises providers and acts as the official conciliation body for disputes between consumers and phone or internet providers.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Liechtenstein is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
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❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Liechtenstein on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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