Phone & internetDE
Phone & internet · Liechtenstein
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Liechtenstein, and can I change my mind?

The short answer

Before you sign, the provider must give you a free contract summary in the EU standard format, also for online and phone sales. The contract only takes effect once you have it; if it comes later, once you confirm your agreement (VKND Art. 12).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Liechtenstein are below.

Official source: gesetze.li · Checked 2026-10-14

📜 The rules in Liechtenstein

The details

  • For contracts made online, by phone or away from business premises you can withdraw within 14 days without giving reasons; for services the period runs from the day the contract is concluded (FAGG Art. 12). (gesetze.li)
  • If you were not told about this right, the period is extended by 12 months. No set form is needed; sending your notice within the period is enough (FAGG Art. 13 and 14). (gesetze.li)
  • The pre-contract information becomes part of your contract and may only be changed if both sides expressly agree (VKND Art. 12). (gesetze.li)

Amt für Kommunikation (AK)

Liechtenstein's regulator for electronic communications. It supervises providers and acts as the official conciliation body for disputes between consumers and phone or internet providers.

📞 +423 236 64 88🔗 llv.li
Official source: gesetze.li · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Amt für Kommunikation (AK)Liechtenstein's regulator for electronic communications. It supervises providers and acts as the official conciliation body for disputes between consumers and phone or internet providers.📞 +423 236 64 88🔗 www.llv.li/de/landesverwaltung/amt-fuer-kommunikation
Amt für Volkswirtschaft, Fachbereich Konsumentenschutz (Anlaufstelle für Konsumentenfragen)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.llv.li/en/national-administration/office-of-economic-affairs/consumer-protection/point-of-contact-for-consumer-protection-matters

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❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Liechtenstein.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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