Phone & internet · Liechtenstein

Phone & internet in Liechtenstein: your rights

The rules that protect you as a phone and internet customer in Liechtenstein, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Liechtenstein?Switching provider 📲Can I keep my phone number when I switch provider in Liechtenstein?Keep your number 📅How long can a phone or internet contract last in Liechtenstein, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Liechtenstein?Price rise 🐢My internet is slower than promised: what can I do in Liechtenstein?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Liechtenstein?Roaming in Europe ✈️Travelling outside the EU with a plan from Liechtenstein: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Liechtenstein?Your own router 📝What must I get before I sign a phone or internet contract in Liechtenstein, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Liechtenstein, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Liechtenstein?Free dispute resolution 📵My phone or internet is down: do I get compensation in Liechtenstein?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Liechtenstein?Affordable internet

Everything at a glance

Telecom regulator

Amt für Kommunikation (AK)

Liechtenstein's regulator for electronic communications. It supervises providers and acts as the official conciliation body for disputes between consumers and phone or internet providers.

📞 +423 236 64 88 🔗 llv.li

Official source: gesetze.li · Checked 2026-10-14

Free dispute resolution

Schlichtungsstelle nach der Kommunikationsgesetzgebung (Amt für Kommunikation) · a fee may apply

What to do first: First try to settle with the provider and note when and with whom; the AK's online form asks you to confirm this attempt. When you apply, you pay a CHF 50 contribution in advance.

Time limit: The AK must send its result within 90 days of a complete complaint (AStG Art. 13). Disputed bill: ask the provider to check it within 3 months of the bill, and apply for conciliation within 3 months of its reply (VKND Art. 27).

🔗 formulare.llv.li

Official source: formulare.llv.li · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Liechtenstein.

Consumer organisation

Amt für Volkswirtschaft, Fachbereich Konsumentenschutz (Anlaufstelle für Konsumentenfragen)

🔗 llv.li

The law

Gesetz über die elektronische Kommunikation (Kommunikationsgesetz; KomG), LGBl. 2023 Nr. 216, in Kraft seit 1. Februar 2025, mit der Verordnung über elektronische Kommunikationsnetze und -dienste (VKND), LGBl. 2025 Nr. 52

This law puts the EU rules on phone and internet services into national law.

🔗 gesetze.li

Checked: 2026-10-14

🔗 Also on FFCheck

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