My internet is slower than promised: what can I do in Liechtenstein?
If your internet persistently or frequently falls well short of the performance in your contract, you may cancel free of charge. Your provider's terms must also set out compensation and refund rules for when agreed minimum quality is not met (VKND Art. 17 and 14).
Your contract states the speeds your provider promises. If the real speed falls clearly and repeatedly below them, you may be able to pay less or end the contract. A measurement with the official tool, where there is one, is the strongest proof.
📜 The rules in Liechtenstein
What you can do
Raise it with the provider first and keep a record. If the shortfall is persistent or recurring, cancel free of charge and claim what the provider's terms promise. If you cannot agree, apply to the AK's conciliation body.
The details
- For fixed internet the contract must explain the minimum, normally available, maximum and advertised download and upload speeds; for mobile, the estimated maximum and advertised speeds, and your remedies if they are not reached (Regulation (EU) 2015/2120 Art. 4). (publications.europa.eu)
- In autumn 2025 the AK had independent measurements of mobile network quality carried out for the first time. The government reported quality below the international average, especially for voice calls. (landtag.li)
Amt für Kommunikation (AK)
Liechtenstein's regulator for electronic communications. It supervises providers and acts as the official conciliation body for disputes between consumers and phone or internet providers.
🪜 Step by step
- Find the promised speedsYour contract summary lists the speeds, often as a maximum, a normally available and a minimum speed.
- Measure properlyUse a cable instead of Wi‑Fi, close other devices and measure several times on different days, with the official tool if there is one.
- Report it to the providerSend the results, ask for the problem to be fixed and keep a copy of everything you send and receive.
- Use your rightsIf nothing improves, ask for a lower price or to end the contract, and go to the dispute body if the provider refuses.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does a quick speed test in an app count?
It helps you spot a problem. As proof, a measurement made the way the regulator or your contract describes carries much more weight.
Does this apply to mobile internet too?
Mobile speeds change with place and network load, and the rules for mobile are often different. See the rules for Liechtenstein on this page.
Is slow Wi‑Fi the provider’s fault?
Not always. Walls, distance and old devices slow Wi‑Fi down. Measure with a cable first.
📎 Sources
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