Is there a social tariff or cheaper phone and internet for people on a low income in Malta?
As part of the universal service, GO plc is designated to provide a reduced fixed line rental tariff scheme to vulnerable consumers. Who qualifies is decided by the responsible ministry or government entity, on criteria it sets.
Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Malta is below.
📜 The rules in Malta
The scheme
Reduced fixed line rental tariff scheme
Who qualifies
Vulnerable consumers, such as those on a low income or with special social needs, identified by the responsible ministry or government entity on the basis of criteria it sets.
The details
- If no existing network can offer it at your home, you can ask the MCA for support to get a fixed connection with voice and adequate broadband: at least 30 Mbps download, 1.5 Mbps upload and unlimited data. (mca.org.mt)
- The designated provider must connect you within 30 calendar days of your order, unless there are justified exceptional circumstances, at the same prices and quality as its other customers. (mca.org.mt)
- Eligible visually impaired persons on a government list get one free call a week to a directory enquiry number, from any fixed or mobile voice provider. (mca.org.mt)
Malta Communications Authority (MCA)
Sets Malta's universal service obligations. If no network can give you an adequate fixed connection, you can ask the MCA for support and it finds or designates a provider.
🪜 Step by step
- See what existsThe schemes and rights in Malta are listed on this page, with who qualifies.
- Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
- Apply or ask your providerSome schemes need an application; others are offered through the providers.
- Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.
📇 Who to contact
❓ Questions
Is there a right to a basic internet connection?
Many countries guarantee a basic connection at an affordable price. The rule for Malta, if there is one, is on this page.
Do I have to apply?
Usually yes. The details for Malta are on this page.
Can I get help with a debt to my provider?
Ask the provider for a payment plan, and contact free debt advice before your line is cut off.
📎 Sources
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