Phone & internetPT
Phone & internet · Portugal
Checked 2026-10-14

📦 I am moving house: what happens to my internet contract in Portugal?

The short answer

Moving house during a lock-in? First ask your operator whether, and on what terms, it can move the service. If it cannot provide the same or an equivalent service at the new address, in features and price, you may cancel without lock-in charges.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Portugal are below.

Official source: anacom-consumidor.pt · Checked 2026-10-14

📜 The rules in Portugal

The details

  • Send the cancellation in writing (e-mail is fine) at least 30 days ahead, with a document proving your new residence. The operator may still charge for the service during those 30 days. (anacom-consumidor.pt)
  • Emigrating unexpectedly to a country outside the EU? You may also cancel without lock-in charges, with 30 days' written notice and a residence certificate or work contract from that country. (anacom-consumidor.pt)
  • If you lose the place where the service is provided or move abroad, you can suspend the contract at no cost while the reason lasts. After more than 180 days of suspension you can have it ended. (anacom-consumidor.pt)

ANACOM – Autoridade Nacional de Comunicações

Telecom regulator: explains your rights, receives every complaints-book complaint and can sanction operators. It does not settle your individual dispute and refers you to the consumer arbitration centres.

📞 800 206 665🔗 anacom-consumidor.pt
Official source: anacom-consumidor.pt · Checked 2026-10-14

🪜 Step by step

  1. Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
  2. Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
  3. Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
  4. End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Portugal.

📇 Who to contact

ANACOM – Autoridade Nacional de ComunicaçõesTelecom regulator: explains your rights, receives every complaints-book complaint and can sanction operators. It does not settle your individual dispute and refers you to the consumer arbitration centres.📞 800 206 665🔗 www.anacom-consumidor.pt
DECO – Associação Portuguesa para a Defesa do ConsumidorIndependent advice for consumersFor advice, template letters and a second opinion🔗 deco.pt

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Portugal on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Portugal. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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