Is there a social tariff or cheaper phone and internet for people on a low income in Portugal?
The Tarifa Social de Internet gives people on low incomes or with special social needs broadband internet at a reduced price set by government order. Every operator selling home broadband must offer it where it has network or coverage. It excludes TV and phone.
Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Portugal is below.
📜 The rules in Portugal
The scheme
Tarifa Social de Internet (TSI)
Who qualifies
People receiving, for example, the solidarity supplement for the elderly, social insertion income, unemployment benefit, child benefit or social old-age or invalidity pensions, and households with annual income up to €5,808 plus 50% per member without income (up to 10).
The details
- Apply to an operator with your full name, tax number (NIF) and tax address. ANACOM checks eligibility with Social Security and the Tax Authority, so no certificates are needed. Once confirmed, the operator activates within 10 days. (anacom-consumidor.pt)
- It includes at least 15 GB a month and at least 12 Mbps download and 2 Mbps upload. You are warned at 80% and 100% of the traffic limit; extra traffic needs your prior consent. (anacom-consumidor.pt)
- One social tariff per household, except for university students living in another municipality to study. Old debts cannot block it, but a deposit may be asked if you are on a debtors list. (anacom-consumidor.pt)
- Renewal is automatic every September for most beneficiaries. Refused? Ask Social Security or the Tax Authority why, then apply again with documents proving you qualify. (anacom-consumidor.pt)
ANACOM – Autoridade Nacional de Comunicações
Telecom regulator: explains your rights, receives every complaints-book complaint and can sanction operators. It does not settle your individual dispute and refers you to the consumer arbitration centres.
🪜 Step by step
- See what existsThe schemes and rights in Portugal are listed on this page, with who qualifies.
- Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
- Apply or ask your providerSome schemes need an application; others are offered through the providers.
- Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.
📇 Who to contact
❓ Questions
Is there a right to a basic internet connection?
Many countries guarantee a basic connection at an affordable price. The rule for Portugal, if there is one, is on this page.
Do I have to apply?
Usually yes. The details for Portugal are on this page.
Can I get help with a debt to my provider?
Ask the provider for a payment plan, and contact free debt advice before your line is cut off.
📎 Sources
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