Is there a social tariff or cheaper phone and internet for people on a low income in Cyprus?
The universal service provider, ΑΤΗΚ, must offer special tariff packages for a fixed phone line and broadband (at least 10 Mbps down, 2 Mbps up) to people on low income or with certain permanent disabilities, for one home in Cyprus.
Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Cyprus is below.
📜 The rules in Cyprus
The scheme
Ειδικά Τιμολογιακά Πακέτα Καθολικής Υπηρεσίας
Who qualifies
Permanent residents of Cyprus who receive public assistance or the Minimum Guaranteed Income, or who have a permanent severe or total physical, visual, hearing or mental disability, or a permanent moderate, severe or total intellectual disability.
The details
- People with a qualifying permanent disability pay no connection or monthly fee for the fixed line and the lowest broadband plan, and get the first 100 minutes of national calls each month free. (ocecpr.ee.cy)
- People on low income pay at most half the connection fee and half the monthly fee (before VAT) of the fixed line and of the lowest broadband plan. (ocecpr.ee.cy)
- Apply with the certificate from the competent service, such as a disability assessment or a benefit certificate. Parents or guardians of an eligible child who lives with them can apply. (ocecpr.ee.cy)
- ΑΤΗΚ is designated universal service provider from 1 January 2024 to 31 December 2026; the decision stays in force until a newer decision replaces it. (ocecpr.ee.cy)
Γραφείο Επιτρόπου για τη Ρύθμιση Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων (ΓΕΡΗΕΤ)
Sets who qualifies for the special tariff packages and can fine the universal service provider if it breaks these rules.
🪜 Step by step
- See what existsThe schemes and rights in Cyprus are listed on this page, with who qualifies.
- Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
- Apply or ask your providerSome schemes need an application; others are offered through the providers.
- Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.
📇 Who to contact
❓ Questions
Is there a right to a basic internet connection?
Many countries guarantee a basic connection at an affordable price. The rule for Cyprus, if there is one, is on this page.
Do I have to apply?
Usually yes. The details for Cyprus are on this page.
Can I get help with a debt to my provider?
Ask the provider for a payment plan, and contact free debt advice before your line is cut off.
📎 Sources
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