How long can a phone or internet contract last in Cyprus, and how do I end it?
A phone or internet contract may not bind you for more than 24 months. After an automatic renewal you can end it at any time with at most one month's notice, paying only the service during the notice and the administrative cost of disconnection.
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Cyprus.
📜 The rules in Cyprus
The details
- Before an automatic renewal, your provider must tell you clearly, in good time and on a durable medium, that your commitment is ending and how to cancel. It must also give you best-tariff advice at least once a year. (ocecpr.ee.cy)
- Adding extra services or equipment from the same provider does not extend your original contract term, unless you explicitly agree to that when you sign up for them. (ocecpr.ee.cy)
- In a bundle that includes internet or a phone number, if you have the right to end one part of it, you can end the contract for all parts. (ocecpr.ee.cy)
- The 24-month limit does not cover a separate instalment contract only for installing the physical connection. Such a contract may not include a router or modem and does not take away your other rights. (ocecpr.ee.cy)
Γραφείο Επιτρόπου για τη Ρύθμιση Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων (ΓΕΡΗΕΤ)
Takes your written complaint against a phone or internet provider through its online form, once you have complained to the provider first and got no reply within 15 days or an unsatisfactory one.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Cyprus is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Cyprus on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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