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Shopping · Italy
Updated September 2026

🤢 I got sick from a restaurant or a product — who do I report it to?

Direct answer

See a doctor first if it is serious — Altroconsumo (altroconsumo.it) — and ask for a stool test; that is the only proof of the cause. Then report the restaurant or the product to ASL — Servizio igiene alimenti (SIAN) / Ministero della Salute (salute.gov.it), the food-safety authority for Italy: they inspect, can close a kitchen, and trigger a product recall. Your family doctor (GP) handles local hygiene complaints in many countries. Keep the receipt, the packaging and, if you can, a sample of the food in the freezer.

Call firstASL — Servizio igiene alimenti (SIAN) / Ministero della Salute
Report toYour family doctor (GP)
If that failsAltroconsumo

🗣️ What to say

"On [date] I ate [what] at [restaurant / bought at shop, brand, batch number]. From [time] I had [symptoms] for [duration]; [doctor visit / test result]. I want to report a suspected food-poisoning case; receipt and packaging kept."

🪜 Step by step

  1. Doctor and testEspecially with fever, blood or symptoms over two days. The lab result names the germ, which links your case to others.
  2. Keep the evidenceReceipt, packaging with batch number, photos, leftovers frozen in a bag.
  3. Report to ASL — Servizio igiene alimenti (SIAN) / Ministero della SaluteOnline form. Two reports about the same place in a week get an inspection.
  4. Tell the restaurant or producerIn writing. Their insurer may compensate; an honest place wants to know.
  5. CompensationMedical costs, lost wages and pain can be claimed from the business; the report and test result are the basis.

📇 All contacts

ASL — Servizio igiene alimenti (SIAN) / Ministero della SaluteFood safety, reports, recallsSuspected food poisoning🔗 www.salute.gov.it/portale/temi/p2_4.jsp?area=sicurezzaAlimentare
Your family doctor (GP)First point of contact for any health questionBefore a specialist, for a referral or a sick note
AltroconsumoAdvice, complaint letters, conciliationWhen the seller refuses🔗 www.altroconsumo.it
Comune — Polizia locale / URPNuisances, roads, waste, registry, lost propertyFor anything the municipality handles🔗 www.anci.it

❓ Frequently asked

Was it really that meal?

Symptoms within 6–48 hours point to the last one or two meals, but some germs take days. The test result and other reports decide.

Will they close the restaurant?

Only if the inspection finds a problem. Your report is one input; the inspector's findings are what count.

I found a foreign object in a product

Keep it and the packaging, photograph, report to ASL — Servizio igiene alimenti (SIAN) / Ministero della Salute with the batch number — that is a recall trigger.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “report food poisoning restaurant Italy”
  • “food safety authority complaint Italy”
  • “food poisoning compensation”
  • “report unsafe food product”
  • “foreign object in food report”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🏥Medical complaint→📦Faulty goods, no refund→🚚Parcel not delivered→📶Phone or internet contract→

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