I smell gas — who do I call? · Italy

Direct answer

Open windows, do not switch anything on or off — no lights, no phone inside, no doorbell — leave the building, and call the gas emergency number of Pronto intervento gas del distributore (800 900 999) from outside; it is free and staffed 24/7. If someone is unwell or the smell is strong, 112 — emergency (112). The gas company comes, makes it safe and tells you what was wrong. The landlord pays for repairs to the installation; ASL — Dipartimento di prevenzione / Igiene pubblica (salute.gov.it) can inspect an installation the landlord neglects.

Call firstPronto intervento gas del distributore

Report to112 — emergency

If that failsASL — Dipartimento di prevenzione / Igiene pubblica

🗣️ What to say

"I smell gas at [address], [floor / flat]. The smell is [strong / faint], since [time]. I have opened the windows and left the building. [Someone feels unwell.] Please send someone."

🪜 Step by step

Windows open, nothing switchedNo light switches, no lifts, no phone inside, no cigarettes. Turn off the gas at the meter only if it is safe and you know how.
Out, then callThe gas emergency line from outside. Warn neighbours by knocking, not by ringing.
Unwell? 112Headache, dizziness, nausea — get out and call the emergency number.
Let them inThe gas engineer must access the meter and appliances. Do not re-enter until told it is safe.
AfterwardsThe report names the fault. A rental: the landlord repairs; refuse to use the appliance until certified. Carbon-monoxide alarm: buy one.

📇 All contacts

Pronto intervento gas del distributoreGas smell: 24/7 free interventionImmediately, from outside📞 800 900 999 🔗 www.arera.it

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

ASL — Dipartimento di prevenzione / Igiene pubblicaUnhealthy housing, mould, pests, noiseWhen health is at risk at home🔗 www.salute.gov.it

Comune — Polizia locale / URPNuisances, roads, waste, registry, lost propertyFor anything the municipality handles🔗 www.anci.it

❓ Frequently asked

Is the emergency call free?

Yes, and it does not go on your bill. Never hesitate because of cost.

I am not sure it is gas

Call anyway. A false alarm costs nothing; a real one costs a building.

The landlord will not service the boiler

Annual gas safety checks are a legal duty in most countries; report to ASL — Dipartimento di prevenzione / Igiene pubblica and refuse to use an uncertified appliance.

📎 Sources

Last checked: 2026-09-26

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🛢️ I smell gas — who do I call?