I smell gas in Italy. What do I do?
Act immediately. Do not switch lights or appliances on or off and do not use a lighter. Open windows, leave the building and call the gas emergency number from outside.
📜 The rules in Italy
Gas leak
For a gas leak call your gas distributor's emergency number (pronto intervento), shown on your bill and the distributor's website. It is free and works 24/7. Some large distributors are listed below.
- Italgas Reti 📞 800 900 999
- Unareti — Milan and its province 📞 800 131 000
- Inrete Distribuzione Energia (Gruppo Hera) — Areas it serves in Emilia-Romagna and Tuscany 📞 800 713 666
🪜 Step by step
- Make no sparksNo light switches, doorbells, lighters or plugs.
- Air and get outOpen doors and windows, close the gas valve if you can reach it safely, and leave. Warn the neighbours.
- Call from outsideCall the gas emergency number below. If someone is unwell or there is fire, call 112.
- Wait for the technicianDo not go back in until the technician says it is safe.
📇 Who to contact
❓ Questions
Is the call free?
Gas emergency lines are generally free and answer day and night.
What if I use bottled gas?
Close the cylinder valve, air the room and call 112 if the smell stays.
Who pays for the repair?
The network operator makes it safe. Repairs to your own pipes and appliances are usually your cost.
📎 Sources
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