Someone used my digital ID or government login — who do I contact?
Your national digital identity (the login you use for tax, benefits, health) is the master key to everything, so treat misuse as an emergency. Block or reset it at Chave Móvel Digital / Cartão de Cidadão — linha (300 003 990) — every scheme has a helpline for exactly this. Then report to Queixa Eletrónica — PSP / GNR (queixaselectronicas.mai.gov.pt); the report number is needed to undo anything done in your name (a changed address, a benefit claim, a filed tax return). CNPD — Comissão Nacional de Proteção de Dados (21 392 84 00) handles the data-protection side and can order the agency to correct the records. Never share a login code with anyone who calls — no agency ever asks.
🗣️ What to say
"I believe my [digital ID scheme] was used by someone else on [date]: [what happened / what I noticed]. Please block it immediately, tell me what actions were taken with it, and how I get a new one. I will file a police report and need a reference from you."
🪜 Step by step
- Block itThrough the scheme's helpline or app. Then set it up again on a device you control, with a new PIN and two-factor.
- Check what was doneLog in to tax, benefits, health and the population register: address changes, new claims, filed returns, new bank details.
- Report to Queixa Eletrónica — PSP / GNRThe report reverses fraudulent actions with each agency and protects you from their consequences.
- Undo each actionWrite to each agency with the report number: revert the change, cancel the claim, correct the return.
- Data protection: CNPD — Comissão Nacional de Proteção de DadosIf the agency is slow to correct, or if the misuse came from a leak, the authority can order and fine.
📇 All contacts
❓ Frequently asked
I gave the code to someone on the phone
That is how most cases start. Block the ID now; you are still the victim, and the agencies treat it as such. Report it.
Someone changed my registered address
Reverse it at the population register with the police report; an address change redirects mail and enables more fraud, so do it first.
Can I get a new ID?
Yes — the scheme reissues it after verification of your identity in person or via a bank.
📎 Sources
- Chave Móvel Digital / Cartão de Cidadão — linha →
- Queixa Eletrónica — PSP / GNR →
- CNPD — Comissão Nacional de Proteção de Dados →
- Junta de Freguesia / IRN — Registo Civil / Loja do Cidadão →
🔎 Common searches
Recognise your own search? The answer above covers all of these.
- “digital id misused what to do Portugal”
- “block government login stolen”
- “someone logged in to my tax account”
- “e-id fraud report Portugal”
- “phone scam login code government”
🧭 Is this still correct?
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