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Safety · Spain
Updated September 2026

🔐 Someone used my digital ID or government login — who do I contact?

Direct answer

Your national digital identity (the login you use for tax, benefits, health) is the master key to everything, so treat misuse as an emergency. Block or reset it at Cl@ve / DNIe — soporte (060) — every scheme has a helpline for exactly this. Then report to Policía Nacional — denuncia (091); the report number is needed to undo anything done in your name (a changed address, a benefit claim, a filed tax return). AEPD — Agencia Española de Protección de Datos (901 100 099) handles the data-protection side and can order the agency to correct the records. Never share a login code with anyone who calls — no agency ever asks.

Call firstCl@ve / DNIe — soporte
Report toPolicía Nacional — denuncia
If that failsAEPD — Agencia Española de Protección de Datos

🗣️ What to say

"I believe my [digital ID scheme] was used by someone else on [date]: [what happened / what I noticed]. Please block it immediately, tell me what actions were taken with it, and how I get a new one. I will file a police report and need a reference from you."

🪜 Step by step

  1. Block itThrough the scheme's helpline or app. Then set it up again on a device you control, with a new PIN and two-factor.
  2. Check what was doneLog in to tax, benefits, health and the population register: address changes, new claims, filed returns, new bank details.
  3. Report to Policía Nacional — denunciaThe report reverses fraudulent actions with each agency and protects you from their consequences.
  4. Undo each actionWrite to each agency with the report number: revert the change, cancel the claim, correct the return.
  5. Data protection: AEPD — Agencia Española de Protección de DatosIf the agency is slow to correct, or if the misuse came from a leak, the authority can order and fine.

📇 All contacts

Cl@ve / DNIe — soporteRevoke credentials, report misuseLost or misused digital identity📞 060🔗 clave.gob.es
Policía Nacional — denunciaReport at a station or start online; Guardia Civil cyber unitAlways — the basis for bank, insurer and platform📞 091🔗 www.policia.es/_es/denuncias.php
AEPD — Agencia Española de Protección de DatosComplaints against companies, investigations, finesWhen the company does not answer within a month or misuses data📞 901 100 099🔗 www.aepd.es
Ayuntamiento — Padrón / Registro CivilRegistration, certificates, NIE (immigration office)On arriving in a new municipality🔗 www.mjusticia.gob.es/es/ciudadania/registros/registro-civil

❓ Frequently asked

I gave the code to someone on the phone

That is how most cases start. Block the ID now; you are still the victim, and the agencies treat it as such. Report it.

Someone changed my registered address

Reverse it at the population register with the police report; an address change redirects mail and enables more fraud, so do it first.

Can I get a new ID?

Yes — the scheme reissues it after verification of your identity in person or via a bank.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “digital id misused what to do Spain”
  • “block government login stolen”
  • “someone logged in to my tax account”
  • “e-id fraud report Spain”
  • “phone scam login code government”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🆔Identity theft→🎯Phishing message→💻Online harassment→📲Family emergency scam→

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