My energy supplier is raising prices in Hungary. What can I do?
A supplier cannot raise your price overnight. It has to warn you in advance, and that notice often gives you the right to leave.
📜 The rules in Hungary
Price rises
Universal-service prices for households are official prices set by ministerial decree, not by the supplier. Changes to the supplier's business rules need MEKH approval and must not significantly disadvantage customers; you are informed within 30 days on the website and by e-mail/app.
Switching supplier
To leave MVM Next's universal service, give 30 days' written notice or authorise your new supplier to handle the switch. The supplier and grid operator carry out the switch free of charge. Make sure your new contract is in place.
🪜 Step by step
- Read the letterNote the new price, the date it starts, and whether your contract has a fixed price until a certain date.
- Check if it is allowedA fixed price normally cannot be raised before its end date. Compare the notice you got with the rules for Hungary below.
- Compare and decideCheck whether another offer is cheaper. If you leave because of the increase, do it before the new price applies.
- Complain if the rules were brokenIf you were not informed properly, complain in writing to the supplier, then to the dispute body below.
📇 Who to contact
❓ Questions
Can a fixed price be raised?
Normally not during the fixed period, unless your contract says so. Taxes and levies can still change.
Do I pay an exit fee if I leave after a price rise?
In many countries you can leave without a fee when the price goes up. The rules for Hungary are on this page.
What if I missed the letter?
Ask the supplier for a copy and the date it was sent. If they cannot show proper notice, complain.
📎 Sources
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